Use This Tip to Get Amazon Price Protection on Almost Everything

Updated August 10, 2020 by Kyle
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Amazon Price Protection

Update:

Amazon will now only offer 30-day price protection on TV’s. Also, when it comes to TV’s, they’ll also price match these specific online retailers.

Amazon.com does not have an openly stated price protection policy. But most savvy Amazon shoppers are aware of their “somewhat unofficial” 7-day price protection policy which entitles you to money-back if the price is lowered on their site after you receive the item.

I was always under the impression that the item had to be sold directly by “Amazon.com LLC” to qualify for price protection. I recently discovered this is NOT the case and the only requirement is “order fulfillment” by Amazon. Pretty much every product that qualifies for Prime 2-day shipping is fulfilled by Amazon these days. Many of which are sold be 3rd party sellers, but have order fulfillment by Amazon.

So what does this mean for you? Well, the first thing it means is that almost all Prime eligible products will get 7-day price protection. Secondly, I also discovered that if you play your cards right, they’ll EVEN give you price protection on identical items sold by a different seller.

Here is what you need to know to make this happen:

  1. Keep an eye on your recent Amazon orders. If you order regularly, check current pricing of the stuff you’ve recently bought. I’ll login to my account and check prices at least once a week, especially during times of the year when my wife and I are doing a lot of purchasing (kids birthdays and Christmas).
  2. Found a lower price? Once you find an item you’ve recently purchased that is now being sold for less, simply go to the Amazon Contact Us page and start a chat session.
  3. Start a chat session. Specifically, on the Contact Us page, under “Step 2 – Tell us more about your issue”, select “Payment issues” followed by clicking the “Chat” button at the bottom.
  4. Be polite. Politely explain the situation and inform them of the new lower price. They’ll ask for your order number, so be sure to have it at the ready.
  5. 7-day policy is lenient. I recently started a chat session to test out their policy. I had bought some watch batteries and the price had gone down by 3 bucks so I thought it would be a good test subject. I figured it was a long shot as I was a week past their 7-day policy. Surprisingly, I was completely wrong as the chat rep didn’t even question the dates and immediately offered to refund the difference in price. Will this work every time? Probably not, especially if you take advantage of their price protection policy often, but don’t let the dates stop you from giving it a try.
  6. An items only requirement is Amazon fulfillment. My watch batteries were sold by a company called “The Perfect Deals”, but the order was fulfilled by Amazon via Prime 2-day shipping. I was happily surprised this was not an issue when it came to getting price protection. A good rule-of-thumb is to look for Prime shipping eligibility; if it’s an eligible item then it’s almost always going to be fulfilled by Amazon.
  7. You can EVEN get price protection if another Amazon seller has a lower price. When I told the chat rep that the price of my batteries had dropped, I failed to realize that the price I was quoting him was actually from a different seller. He informed me of this, and offered to give me the price of the other seller as a “one time exception”. Pretty awesome. Keep this knowledge in your “discount holster” and fire it on an expensive purchase so you can maximize your cash-back.

Below is a copy of my chat transcript that details exactly how the whole thing went down. The magically delicious parts of the chat are highlighted in yellow:

Amazon Price Protection

Ask the Reader: Have you ever been able to get some money back from Amazon after buying something and then noticing that the price was lowered? Was it easy? How did the whole deal go down? I look forward to your comments.

By Kyle James

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Don

I just tried your approach and was informed that it was filled by a third part seller and not sold and shipped by Amazon. The difference was only $5.00. However, I was given a $15.00 credit on my account for any future purchases. Thanks for your advice.

Keith

I just tried this for H&R Block Software I received a few days ago. No dice. I was told they no longer offer price protection. Suggested I return the software and purchase again at the lower price. The price difference was $15US. However, since I already installed the software, I can’t return it. So, sometimes ya win and sometimes ya lose.

Stephen

Just tried and was quite rudely denied

Nick M.

I just attempted to get a price guarantee change off a set of weights and Amazon wouldn’t honor the $20 price decrease. He offered me the option to return them and then re-order the product. I informed him that returning 100 lbs. of weights and re-ordering didn’t seem all that efficient. When I asked if Amazon offers price protection, the representative told me they did not.

Osh

Ordered Bowflex Select Tech Dumbbells earlier in the month. Regular price is $249 + tax. Less than two weeks later, it dropped today to $191. I’m not returning this item using scam reasons, because it’s over 100 lbs and a hassle. The proper thing would be to get a partial refund or account credit for the difference. Started a chat for order issues and got firmly denied with a script. Fine Amazon. That’s the last order you’ll get from my account and I immediately cancelled my Student Prime. Customer service has gone downhill in the past year…

Tim

Amazon does not have a 7 day or any price match policy. Here is a transcript of my chat with “Hitesh”.

Hi, the router I just received today 5/31/17, dropped $20 today. I received the ASUS RT-ACRH13 ORDER # XXX-XXXXXXX. I don’t want to have to return it. I read that you have a 7 day price match for items sold by Amazon. Please let me know if you can credit me the $20. Thank you.

11:53 AM PDT Hitesh(Amazon): Hello, my name is Hitesh. I’m here to help you today.
11:53 AM PDT Tim: Hitesh
11:54 AM PDT Tim: Are you there?
11:55 AM PDT Hitesh: Hi Timothy . I hope you’re doing well.
If you want this item in lower price. The best resolution is to return and reorder.
We don’t price match, Timothy .
11:56 AM PDT Tim: OK
11:56 AM PDT Hitesh: Please let me know if I can help you with anything else.
——
Since the item was not defective there was a $9 shipping return fee. I will net $11 back and they get back a router they can’t sell as new again (or can they). I suspect this will cost them more than if they just gave me a $20 credit. I’m really disappointed in Amazon on this. What a waste.

Polak

Amazon doesn’t offer any price protection! I ordered TV and few days later it was over EUR 100 cheaper and they wouldn’t refund me anything 🙁

Sean Molin

Amazon has cracked down hard on this. No price matching whatsoever. I ordered a vinyl record for $29 and three days later the price dropped to $19. They wouldn’t budge, and I was exceedingly polite about it.

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