Best Buy Return Policy: Everything You Need To Know (Plus a Few Hacks Too)

Updated March 21, 2024 by Kyle James

I’m not gonna lie, the Best Buy return policy is kind of confusing and gotten WAY worse in recent years. Different lengths of time to return stuff, different ways to return items, and some products that you flat-out can’t return. Because of all these factors, I figured it was time to officially figure out their return policy by talking directly to Best Buy employees who actually deal with it, and angry customers, on a daily basis. I did exactly that and here’s everything you need to know about their return policy, plus a few hacks to make it work better for you.

Best Buy Return Policy: Things You Need To Know

2023 Holiday Policy Update:

Best Buy has extended their return policy for items purchased between October 27, 2023 – December 30, 2023.

You now have until January 13, 2024 to return or exchange these items.

How Many Days Do I Have to Return Something?

15 days.

“Regular” Best Buy customers only get a measly 15- day return window.

If you’re a My Best Buy Plus, or a My Best Buy Total member, you get a 60 day return policy.

In case you were wondering, and who wasn’t, the My Best Buy Plus membership costs $49.99/year, and the My Best Buy Total runs $179.99/year, and they both also come with free 2-day shipping. Details HERE.

Cell Phones and Devices with a Carrier Contract – 14 days for everyone.

Wedding Registry Items – 60 days from date of purchase.

How Does the Best Buy Return Policy Work?

Here’s the skinny so you can actually make the Best Buy return policy work for you.

In-Store Return – You can return an item bought at Best Buy or directly to any brick & mortar location.

To make the return go smoothly bring in your receipt or packing slip, the credit card used, and a valid photo ID.

Return by Mail:

Do-It-Yourself – You pick the carrier, use the included Return Form on your packing slip, and pay for the shipping yourself.

No packing slip? Print this blank one and fill it out. Refund will be processed with 2-3 business days of receiving your item.

Use the Prepaid Return LabelPrint a prepaid return label, pay nothing upfront, and send your item back to Best Buy for a refund via UPS.

Expect the cost of the return shipping to be deducted from your refund unless the return is a result of a Best Buy error.

To avoid any possible return shipping fees, it’s definitely worth the effort to try and make your return in-store.

See Also: The Best Buy Price Match Policy: Tips To Help You Save BIG

How Do I Return a Gift to Best Buy?

If you return a gift bought at Best Buy by walking into a physical store, you’ll get store credit for the purchase price.

For gifts returned via mail, they’ll credit the gift purchaser and notify them via e-mail.

What Can’t I Return to Best Buy?

There are some products you can’t return to Best Buy.

They include the following:

Final Sale Items – These are clearance products marked as “Final Sale”. If you’re not sure if item is Final Sale, ask an employee before you purchase it.

Special Orders – You’ll only get 85% of the original price refunded. These are items that are typically ordered directly from the manufacturer and not stocked by Best Buy.

Digital Content – This includes games and software that can be downloaded.

Prepaid Cards – This includes prepaid cards from Nintendo, AT&T, Verizon, eBay, and Disney.

Gift Packaging – Pretty obvious. This would be really hard to return.

Membership Costs – This includes the annual Geek Squad membership. Update: Thanks to employee Kristy who says Geek Squad memberships can be returned within 14 days of purchase. After that they will pro-rate it.

Completed Services – This refers to services that Geek Squad has completed for you.

Opened consumable items – This includes batteries, ink and 3D printer filament, and items returned that are damaged, unsanitary or missing major parts.

See Also: Newegg Return Policy: A Very Complicated Policy That We Make Sense Of

Do I Have to Pay Re-Stocking Fee on Certain Items?


Unfortunately you’ll have to pay a re-stocking fee on these items.

DSLR Cameras and Lenses – 15% re-stocking fee.

Smartphones – $45 flat re-stocking fee.

Drones – 15% re-stocking fee.

Projectors – 15% re-stocking fee.

Rideables – 15% re-stocking fee.

Special Order Products – 15% re-stocking fee.

What If I Don’t Have a Receipt?

If you don’t have a receipt, be prepared to show a valid ID when returning something to Best Buy.

They do this to try and cut down on return fraud in their stores.

They reserve the right to refuse any return without a receipt if they feel it’s fraudulent.

See Also: 7 Insider Tips to Save Money at Best Buy

What If My Return Has Been Opened?

No worries, just pack everything back up as well as you can and get a full refund as long as your still within the return period.

Make sure you don’t forget any manuals or instructions that can with the item.

What If My Return is Missing Parts?

Don’t let that stop you from returning something to Best Buy.

From their site, “If you do not have all the original packaging or accessories, that’s okay too. We can process a return with a nonrefundable deduction on your refund for what is missing.”

What About a Cash Refund?

Keep in mind that if you pay with cash, and your order is over $800, you’ll have to settle for a corporate check as a refund.

You’ll get the check in the mail within 7-10 days.

Stores don’t keep a lot of cash on hand and so they won’t be able to refund you with cash.

The same applies when you spend $250 by check or by a debit card without a major credit card logo.

Can I Return an Item That I Got a Price Match On?


I got a comment on this issue from J.Cole stating that he had to settle for store credit on an item that he got a price match on because a competitor had a lower price.

I asked a Best Buy manager about this the last time I was shopping and she said that’s only the case when doing an online return and selecting “Found a better price” as the reason for your return.

She said when returning in-store, you’ll get a full refund for what you paid, to your original form of payment, and it doesn’t matter if you got a price match on the item or not.

Can I Return Refurbished Items?


The regular return policy applies to refurbished, open-box, and pre-owned products.

Can I Return an Unopened Video Game?

I had someone in the comments ask if they could return an unopened video game they bought 2 months ago.

I wasn’t sure of the answer so I hit up Best Buy Live Chat and was told YES, it’s returnable for store credit since it is unopened.

I then asked if the original purchase of 2 months ago would be a problem and was surprisingly told…NOT a problem.

What if I Used a Gift Card to Make the Purchase?

Not a problem.

If you bought the item with a Best Buy gift card, you’ll get a full refund back to that same gift card.

If you don’t have the gift card anymore, no worries, just call Best Buy at 1-888-237-8289 with your order number and they’ll re-issue you a new gift card.

BONUS: Best Buy Return Policy “Hacks”

Like any store’s return policy, there are some clover hacks and tips that savvy shoppers need to be aware of.

1. Over 15 Days Hack – If you have your receipt, but it’s been over 15 days since you made the purchase, you’re often better off returning the item without your receipt and accepting the store credit.

2. Look for Extended Holiday Return Time – In past years, almost anything bought in late October through December could be returned right up until mid-January.

Also, it’s worth nothing that the Holiday return policy typically extends even further for “Plus” and “Total” members.

3. Best Buy’s Error? – If you’re returning something to Best Buy via mail, and the reason for the return is an error on Best Buy’s part, they’re on the hook for the return shipping charges.

4. Always Opt For In-Store Return – When returning an item bought from, always return it to your local store if you can.

Not only will you avoid any return shipping charges, but you can also take advantage of an instant exchange.

Ask the Reader: Have you had success taking advantage of Best Buy’s return policy? Any issues I need to add to this post that I may have overlooked?

By Kyle James


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Are returns required to go back on the original credit card? I purchased a TV for myself, but if I want a different model at the exact price of my purchase, do they have to refund the origin credit card or can the return be credited towards the alternate TV? I am the original purchaser, have receipt, but I do not want further transactions on that same credit card.

Thank you!


I purchased an iPad 5th gen at Best Buy and of course now the mini 4 is on sale for $174.99 so I bought that just now. I’ll have to return the other iPad that was delivered on 11/4 of which is not within a 14 day window at this time and not sure if that window applies to an iPad. Do you know if the extended holiday returns are okay for this or would this be the 14 day no exception for members policy? If so do you think I’d have any issue returning the iPad I just ordered instead?


Bought a Sony A6500 last night and the sensor was dirty, can I️ get a exchanged? If so, will they be a stocking fee??


I purchased a tv yesterday. Want to exchange for a different one because it is too big. I will be exchanging I it. Is there a restocking fee?


Hi, I bought 2 Parrot Mini Drones for my kids last Christmas. Never opened the boxes because we were waiting till the summer to take them out because it was too cold. I paid with my best buy card but my question is, can return them without a receipt to get a store credit? If I tell them that I paid with my Best Buy Credit card they can look it up and see that I bought them almost 2 years ago.

My kids are not interested anymore and I really want to get at least a store credit since the boxes are still sealed. Both products are brand new.


I meant almost 1 year ago****


Hi I bought an iPad opened it and it had a crack on the screen. Can I get an exchange?


Back in April I purchased a Samsung smart watch for hundreds of dollars, but it wasn’t working as advertised so I considered it defective & returned it within the 14 days with receipt. This proceeded to happen a few more times & because I loved the watch I kept hoping I would get one that worked. Each time I did it within the 14 days & provided a receipt, expressing to the service desk my dilemma & frustrations. They have me boo hassle & seemed sympathetic. Then one day the handed me a receipt pretty much warning me I would be blacklisted from their store on returning ANYTHING for the future & if I had any problems to call a number on the receipt & there’s nothing they can do about it. Apparently, if you return items to Best Buy too frequently they have hired a separate company called Retail Equation that flags your account stopping any further returns and it’s completely out of Best Buy’s hands. I was never given any warning of such things & it seems it doesn’t matter what the return. It just has to be frequent. After calling the 1-800 # I got nowhere when explaining my situation to the heavily accented Retail service Tech. They couldn’t even tell me when the flag would be removed by from my account.
I think you should warm your readers of this scam & that it override Best Buy’s advertised return policy. I think they should at least warn people of the potential blacklisting. If I would have known, I would have given up on n the Samsung watch altogether!


FYI – Colorado and about 10 other states have no restocking fees at Best Buy! I just returned electronics & a DSLR camera after 16 days with no fee! Since it was purchased in December you get 30 days to return items.


Bought an HP laptop in October from Best Buy. Bought to use for online classes, end of December. Didn’t use it much but when I did it ran like CRAP, I prefer chromebook so I assume it needed the typical updates. I kept trying but it wasn’t working.

Fast forward to December. Still not working. Try to talk to Best Buy (I’ve dealt with absolutely terrible HP at this point and they are convinced it’s not their problem), Best Buy basically tells me that it’s $400+ down the drain.

Now, I FINALLY had the chance for some IT folks to look it over since it barely turns on – it runs so awful – and it turns out that numerous Windows files are corrupt and they think they were installed this way.

They ran every test and antivirus, no threats, just those files. I cannot reset computer, I can pretty much only use the Internet and browse very lightly, now it’s randomly overheating, legit probably would have caught out apartment on fire from being in a laptop bag, glad I grabbed it.

HP sucks. Windows sucks. Best Buy is no better. At this point I want my money back because this is BS. I didn’t pay to get a computer with an assinign amount of corruption and use it as a fancy paperweight.

Any way to get them to come to terms with me? I tried to exchange and nothing.


Purchased a brand new unlocked no contact mobile from 12/10 and later realized a vital app for work cannot be run due to manufacture lock. When accessing my online purchase history and selecting item for return it states it can be returned up until 1/18 very boldly next to the picture of the phone. I attempted to return in store and due to my experience, I WILL NEVER DO BUSINESS WITH BESTBUY AGAIN. I was yelled at by the manager who refused to even take a look at the site which I had pulled up on my other phone. I was told I had 14 days and he’s not taking it and it doesn’t matter whatI want to show him. Then he called the police over to see me out of the store. I’ve never felt so wronged in a public business! Now I have 2 days until deadline. Should I try to overnight it to the return center? Or am I forced to keep a $260 unusable device? I intended to exchange it for another model but now I will only take ebay gift cards.


Hey Kyle, do you cherry pick which questions to answer from your commenting readers? You seem to skip around a bit.


I ordered a laptop while in the the store since they had no more in stock on Wednesday Jan 10 with a delivery date of Tuesday Jan 16. The shipping was delayed and I needed a laptop so went to another store to buy one and figured I will just return the one from Best buy when it came. I just got an email that the shipping is yet delayed again and I am afraid I will receive the laptop more than 15 days after it was purchased in store but it was done as an order. Does the 15 days start from order date, shipping date or delivery date?



Hey Kyle, do you cherry pick which questions to answer from your commenting readers? You seem to skip around a bit.


I bought an Amazon Alexa at Best Buy at the end of January and I’m not the happiest with it. Would they let me return it?

Dakota H

26 days ago, I bought my self a computer for $550. I wanted to return because I thought I would get much more use from it. I used it for about 10 hours. I purchased it online from Bestbuy and want to return to my local store. I do not have the computer box anymore. If I was to take the computer to best buy (put it in a cardboard box or something) and ask for a return with myself showing proof from me buying online, would they give me my money back? if so would it be cash, credit or a return for another computer?


I just bought a Note8 from Best buy tonight and it fell plus has cracks on it. Will they exchange it just for another Note8?


Seems unfair for the place you bought your item to replace such an expensive device because you smashed up the phone. Intentional or not. Imo

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