Best Buy Return Policy: Everything You Need To Know (Plus a Few Hacks Too)

Updated March 21, 2024 by Kyle James

I’m not gonna lie, the Best Buy return policy is kind of confusing and gotten WAY worse in recent years. Different lengths of time to return stuff, different ways to return items, and some products that you flat-out can’t return. Because of all these factors, I figured it was time to officially figure out their return policy by talking directly to Best Buy employees who actually deal with it, and angry customers, on a daily basis. I did exactly that and here’s everything you need to know about their return policy, plus a few hacks to make it work better for you.

Best Buy Return Policy: Things You Need To Know

2023 Holiday Policy Update:

Best Buy has extended their return policy for items purchased between October 27, 2023 – December 30, 2023.

You now have until January 13, 2024 to return or exchange these items.

How Many Days Do I Have to Return Something?

15 days.

“Regular” Best Buy customers only get a measly 15- day return window.

If you’re a My Best Buy Plus, or a My Best Buy Total member, you get a 60 day return policy.

In case you were wondering, and who wasn’t, the My Best Buy Plus membership costs $49.99/year, and the My Best Buy Total runs $179.99/year, and they both also come with free 2-day shipping. Details HERE.

Cell Phones and Devices with a Carrier Contract – 14 days for everyone.

Wedding Registry Items – 60 days from date of purchase.

How Does the Best Buy Return Policy Work?

Here’s the skinny so you can actually make the Best Buy return policy work for you.

In-Store Return – You can return an item bought at Best Buy or directly to any brick & mortar location.

To make the return go smoothly bring in your receipt or packing slip, the credit card used, and a valid photo ID.

Return by Mail:

Do-It-Yourself – You pick the carrier, use the included Return Form on your packing slip, and pay for the shipping yourself.

No packing slip? Print this blank one and fill it out. Refund will be processed with 2-3 business days of receiving your item.

Use the Prepaid Return LabelPrint a prepaid return label, pay nothing upfront, and send your item back to Best Buy for a refund via UPS.

Expect the cost of the return shipping to be deducted from your refund unless the return is a result of a Best Buy error.

To avoid any possible return shipping fees, it’s definitely worth the effort to try and make your return in-store.

See Also: The Best Buy Price Match Policy: Tips To Help You Save BIG

How Do I Return a Gift to Best Buy?

If you return a gift bought at Best Buy by walking into a physical store, you’ll get store credit for the purchase price.

For gifts returned via mail, they’ll credit the gift purchaser and notify them via e-mail.

What Can’t I Return to Best Buy?

There are some products you can’t return to Best Buy.

They include the following:

Final Sale Items – These are clearance products marked as “Final Sale”. If you’re not sure if item is Final Sale, ask an employee before you purchase it.

Special Orders – You’ll only get 85% of the original price refunded. These are items that are typically ordered directly from the manufacturer and not stocked by Best Buy.

Digital Content – This includes games and software that can be downloaded.

Prepaid Cards – This includes prepaid cards from Nintendo, AT&T, Verizon, eBay, and Disney.

Gift Packaging – Pretty obvious. This would be really hard to return.

Membership Costs – This includes the annual Geek Squad membership. Update: Thanks to employee Kristy who says Geek Squad memberships can be returned within 14 days of purchase. After that they will pro-rate it.

Completed Services – This refers to services that Geek Squad has completed for you.

Opened consumable items – This includes batteries, ink and 3D printer filament, and items returned that are damaged, unsanitary or missing major parts.

See Also: Newegg Return Policy: A Very Complicated Policy That We Make Sense Of

Do I Have to Pay Re-Stocking Fee on Certain Items?


Unfortunately you’ll have to pay a re-stocking fee on these items.

DSLR Cameras and Lenses – 15% re-stocking fee.

Smartphones – $45 flat re-stocking fee.

Drones – 15% re-stocking fee.

Projectors – 15% re-stocking fee.

Rideables – 15% re-stocking fee.

Special Order Products – 15% re-stocking fee.

What If I Don’t Have a Receipt?

If you don’t have a receipt, be prepared to show a valid ID when returning something to Best Buy.

They do this to try and cut down on return fraud in their stores.

They reserve the right to refuse any return without a receipt if they feel it’s fraudulent.

See Also: 7 Insider Tips to Save Money at Best Buy

What If My Return Has Been Opened?

No worries, just pack everything back up as well as you can and get a full refund as long as your still within the return period.

Make sure you don’t forget any manuals or instructions that can with the item.

What If My Return is Missing Parts?

Don’t let that stop you from returning something to Best Buy.

From their site, “If you do not have all the original packaging or accessories, that’s okay too. We can process a return with a nonrefundable deduction on your refund for what is missing.”

What About a Cash Refund?

Keep in mind that if you pay with cash, and your order is over $800, you’ll have to settle for a corporate check as a refund.

You’ll get the check in the mail within 7-10 days.

Stores don’t keep a lot of cash on hand and so they won’t be able to refund you with cash.

The same applies when you spend $250 by check or by a debit card without a major credit card logo.

Can I Return an Item That I Got a Price Match On?


I got a comment on this issue from J.Cole stating that he had to settle for store credit on an item that he got a price match on because a competitor had a lower price.

I asked a Best Buy manager about this the last time I was shopping and she said that’s only the case when doing an online return and selecting “Found a better price” as the reason for your return.

She said when returning in-store, you’ll get a full refund for what you paid, to your original form of payment, and it doesn’t matter if you got a price match on the item or not.

Can I Return Refurbished Items?


The regular return policy applies to refurbished, open-box, and pre-owned products.

Can I Return an Unopened Video Game?

I had someone in the comments ask if they could return an unopened video game they bought 2 months ago.

I wasn’t sure of the answer so I hit up Best Buy Live Chat and was told YES, it’s returnable for store credit since it is unopened.

I then asked if the original purchase of 2 months ago would be a problem and was surprisingly told…NOT a problem.

What if I Used a Gift Card to Make the Purchase?

Not a problem.

If you bought the item with a Best Buy gift card, you’ll get a full refund back to that same gift card.

If you don’t have the gift card anymore, no worries, just call Best Buy at 1-888-237-8289 with your order number and they’ll re-issue you a new gift card.

BONUS: Best Buy Return Policy “Hacks”

Like any store’s return policy, there are some clover hacks and tips that savvy shoppers need to be aware of.

1. Over 15 Days Hack – If you have your receipt, but it’s been over 15 days since you made the purchase, you’re often better off returning the item without your receipt and accepting the store credit.

2. Look for Extended Holiday Return Time – In past years, almost anything bought in late October through December could be returned right up until mid-January.

Also, it’s worth nothing that the Holiday return policy typically extends even further for “Plus” and “Total” members.

3. Best Buy’s Error? – If you’re returning something to Best Buy via mail, and the reason for the return is an error on Best Buy’s part, they’re on the hook for the return shipping charges.

4. Always Opt For In-Store Return – When returning an item bought from, always return it to your local store if you can.

Not only will you avoid any return shipping charges, but you can also take advantage of an instant exchange.

Ask the Reader: Have you had success taking advantage of Best Buy’s return policy? Any issues I need to add to this post that I may have overlooked?

By Kyle James


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We got a front-load washing machine at BestBuy. After a frustrating month-long wait, the machine was delivered 2 days ago… and the washing results are frankly terrible [simply unbelievable]. I’m fed up and would simply like to return the machine. From your experience, are washing machines returnable? It only washed 2 loads. Thanks!

Amy Doherty


Don’t shop at BestBuy! I’ve been a loyal customer for years but now I won’t shop there ever again.

I purchased a television for my parents in 12/26/17. On 1/29/18 it stopped working. They will not exchange it. This isn’t a frivolous, “I changed my mind.” return. This product, a 40” Samsung 4K Smart TV UN40MU6300F, just stopped working. The next day we were back buying a sound bar and a router.

Loyalty works both ways. If a company won’t stand behind a product 33 days after was bought why would you want to shop there. Never again. This should have been an easy exchange.


What if I bought something from Best Buy got it home open the box and there was nothing in it except instructions and I mean no device

Cindy Haas

I bought a Westinghouse TV…12-26-2017.. Now half the screen is un viewable with large white happens when you first turn it on…can i return it to the store i have all documents!

Gerald "Toot" Gregor

I just bought a printer today, and will take it back un opened tomorrow is there a restocking fee involved with this printer?


I bought a Canon T7i DSLR today. There was no security seal on the box (which I thought was odd). And none on the camera either. I unpacked the box, but decided I wanna go for a higher model. I repacked the box perfectly. Camera unused. Will I still face a restocking fee? (I would return the camera same day, but there’s a nor’easter this afternoon)


Ooo. Awesome about the camera! I got Best Buy to price match the 77D for a price which comes out LOWER than the T7i. Otherwise I’d totally just stick with the T7i.
As an aside, I chatted with a rep online who put a note on my account that they shouldn’t charge me a restocking fee when I return in store since I just bought it and it wasn’t sealed.

Anabel Lopez

Hi I purchased a keyboard one week ago and I received one for my birthday …I can still returned without a receipt?

Wesley Warkentin

I bought a hood fan on line from Best Buy. When we opened it up we realized that it is not going to fit. Are we able to return it to the nearest Best Buy? Is the 30 days from the date it was delivered? As we bought on line do I still need a receipt?

Anne Garcia

I bought an iPhone 8 on my Best Buy credit card in store about 6 months and I’ve come to absolutely hate the phone. Can I return it or is it too late?


I bought a BISSELL carpet cleaner today and the vacuum cord was under the cleaner when I turned it on and it damaged the cord. Can I return it?


My teenage son bought a floor model tv for 2000$!!!(without me) and now the TV is defective. Lines appear thru picture… anyways… He didnt purchase warrantee and guy at store says sucks to be him. Said its probably due to the fact tv stays on 24-7 on the floor and he can’t return it. I want to go put up a fuss, since he’s had the tv less than 3 months and i feel they took advantage of him. Do they ever accept such a return?? Is it worth trying??


I brought a USB-C Digital AV MULTIPORT AD and it’s Not for my phone my brother told the guy that we are not Apple and he still sold us a Adapter that is for Apple phones and we locked it up for hours if it works for a ANDROID PHONE and nothing comes out but Apple devices and laptops
I paid $74.69 Yesterday 05/05/18
I want to know if I can get my money back
Or if I can actually exchange it for the right one
For my phone

And if I exchange if for one for my phone and if it’s cheaper do I get the rest of my money back

jann r

hi! i want to return an unopened item(apple pen), i had used a credit card to make my purchase. It’s been passed all the return days. If i try to return it, would they offer me store credit or my money back to my credit card for it?


Hey there!
I’m in a crazy situation here, we bought a TV from Best Buy 05/15/18, got home, opened the box and as soon as we started getting the TV out of the box, we immediately saw the screen was cracked but there was no damage on any other part of the TV or box. I called the store immediately to let them know that the screen was cracked and asked to bring it in to the store the next day and we should be able to exchange it without a problem. We drive it back the next day and we are told that they can’t take the TV back because it was our fault and we obviously damaged it and it wasn’t broken during shipping because the box was fine. we take the TV back, they gave us a number to call “corporate”. I call, I’m told they don’t know why they won’t take the TV at the store but I should be able to return it, if not at that store at a different one. I call, no one wants to take it because it was sold at the other store. I call the manager again and after a looooong talk, he agrees to take the TV back the next day although he is risking losing his job and going against store policy, he says we would have to forfeit the 5-year protection plan we paid for the TV (300 dollars). I go the next day, he’s not there and a different assistant manager tell us that they actually can’t take it because the general manager told them to not do the return. So now, we have no TV and owe them over 2,000 dollars (we got the TV, speakers, and a wall mount with the Best Buy credit card) and have no idea what to do.
I am thinking all kinds of things now, we can’t pay for a TV that we never even plugged in since we will have to buy a different one, somewhere else obviously. Should I show up at the store with a sign and exercise my 1st amendment? take it to small claims stores? call my local news?
This is definitely not our fault, and paying for something that was broken seems crazy and unfair. everywhere I’ve looked i see that there’s a 15 day period where they take returns or exchanges. I need help or ideas on how to deal with this. Please help!
Thank you!


This request is over 2 years old now, but for those of you reading, you can call your municipal consumer affairs office (not BBB) and file a grievance (retailers really hate this), and notify your credit card company and contest the charge. The retailer will also have to fill out paper work in both instances debating the return. Also, make sure you always video your deboxing. If the box wasn’t damaged, and you record the box opening, then you didn’t damage it either.


Is it possible to still return earphones that i had over 2 months and get a refund

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