Cat & Jack Return Policy: Is It Really as Great as It Sounds?

Updated May 25, 2023 by Kyle

Cat & Jack is a Kids’ and Baby apparel and accessories line found exclusively at Target. This kids’ clothing line offers a wide selection of fun, affordable items. Yet, with how fast kids grow, and how disinterested they become in virtually anything these days, I was curious about Cat & Jack’s return policy. Since Cat & Jack is a line sold exclusively at Target, this blurs the line of whether this clothing line has its own set of return policies, or if it follows Target’s return policy. With a bit of digging, I was able to unveil all the secrets you need to know about their generous return policy.

Cat & Jack Return Policy: Is It Really as Great as It Sounds?

How Many Return Days Do They Allow?

365 days, also known as 1 year.

This is quite a big increase from Target’s normal 90-day return policy.

As long as you have your receipt, you can return any Cat & Jack product to ANY Target store for up to a year after purchase.

Pretty awesome policy.

It’s obvious that Cat & Jack prides itself in providing quality products that last a long time, otherwise they couldn’t afford to do this.

Can I Still Get Store Credit After 1 Year Has Passed?


Cat & Jack offers a “guaranteed for 1 year” (with receipt) where you can receive a refund or store credit.

Therefore, you cannot receive a refund or store credit AFTER that 1-year mark deadline.

See Also: Target’s Return Policy: The Definitive Guide for Shoppers

Do I Need A Receipt To Return My Cat & Jack Items?

Yes… for the most part.

It’s essential you have your receipt when returning Cat & Jack items to Target.

This will ensure you receive a full refund for the amount you paid.

Otherwise, if you don’t have a receipt, inevitably, the ability to return an item without proof of purchase becomes nonexistent.

However, read on to find out when/how you can receive store credit, even if you don’t have a receipt.

What Should I Do If I Lost My Receipt?

If you don’t have a receipt– don’t worry– there are a TWO ways to possibly provide proof of purchase.

1. For online purchases, check your Target account or email to see if you still have your order confirmation or online receipt that you can print out.

2. Ask a cashier to look up your transaction history made on your Target RedCard if you used one, or even your regular credit card.

Can I Still Return An Item, Even If It’s Been Worn?


As long as it’s within the one-year guarantee time frame.

So, if your kid has worn the item and even ripped, torn, grown out of, or lost interest in the item altogether, you can still return the item for a complete refund.

See Also: Old Navy Return Policy: Not Nearly as Good as Cat & Jack’s Policy

Who Pays For Return Shipping Costs?

Target does.

That’s right, you don’t have to worry about overpriced shipping costs when returning your Cat & Jack items.

Target completely covers the shipping fees when returning via UPS.

However, DON’T expect a refund on the original shipping fees you paid if you bought your Cat & Jack items online.

Unless there was a clear mistake on Target’s end, you won’t receive the original shipping fees you paid to get the item shipped to you.

How Do Online Returns Work?

You can return your Cat & Jack clothing by using Target’s online return center and following these simple steps.

1. Login to your account or on your Target app.

2. Locate your order and select the item you want to return.

3. Select “Return an Item” then “Return by Mail”.

4. Provide a return reason.

5. Click “Replace Item” or “Refund Item” based on your preference.

6. Select “Shipping Address” and print the shipping label.

7. Pack the item up, put your shipping label on the package, and drop it off at a UPS store.

What If I Got the Item As a Gift And I Don’t Have A Gift Receipt?

If you received your Cat & Jack item as a gift and don’t have a gift receipt, don’t worry.

You can still receive a refund via a merchandise return card.

This is essentially in-store credit you can use on future Target purchases.

Ask the Reader: What am I missing when it comes to the Cat & Jack return policy? Is it really as good as it sounds?

By Kyle James


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If you buy a Cat and Jack item, then return it 364 days later for store credit, then purchase a new Cat and Jack item – does the return policy still apply to the new item? Do you still have a whole year to wear and return it?


Tried to return long sleeve shirt in summer and they refused to give me anything. They said I needed to exchange with same merchandise…

M b

Call customer service and get a reference number. The stores haven’t been very nice, so I called and got online support involved and it was simple.

Lisa Turman

The policy is not for kids simply “outgrowing” or not liking the clothing anymore. Please stop returning nasty and stained clothing just because they outgrew it. Kids grow….. It’s suppose to cover quality issues (not being the right size a year later is not a quality issue).

With that being said…will they still return it? Yup…but it goes right in the trash. Why would they want to deal with soiled, dirty clothes? Please just think about that before you take a full box load of old kids clothes to guest service and ruin a poor worker’s day.

Tiffany Sanders

If you don’t have anything nice to say then keep your mouth shut👍🏾


The policy is absolutely NOT for outgrow! It’s people like the author of the original post who make life difficult for honest people! Cat & Jack guarantees their clothing for 1 year for defects, such as buttons popping off, zippers, seams coming apart. Not because your child grows. Many Targets are enforcing the return policy and stopping people from virtually getting free clothes. If y’all don’t want to pay for new clothes for your children when they grow, then stop having kids!