Hobby Lobby is an interesting store as they appear to sell very little actual “Hobby” products. They’re more of a home décor store (along with arts & crafts) similar to Michaels. They sell a huge inventory of products and have a large number of returns everyday, making the Hobby Lobby return policy important to understand. Here’s EVERYTHING “return related” that you need to know plus a few bonus hacks to help you save money on your next purchase.
1. How Many Return Days Do I Get?
You have exactly 90 days from date of purchase to return items.
2. Do I Need My Hobby Lobby Receipt?
It’s HIGHLY recommended.
If you have your receipt you can opt for a refund to your original form of payment, an even exchange, or store credit.
3. What If I Lost My Receipt?
If you lost your receipt, you still have options (in most cases).
If the item is in sellable condition, Hobby Lobby will issue you store credit based on the lowest selling price of the item in the last 60 days.
Be aware that they track all “non receipt” returns and they can say “NO RETURNS FOR YOU” if you take advantage of their policy too many times.
In order to track your return history, they will ask for your valid ID.
4. What If I Opened the Item?
That’s okay if the item’s been opened, it just has to be in “Sellable” condition.
This mean it must have original packaging, instructions, etc., and not appear to be in “used” condition.
5. Are There Any Exceptions to this Policy?
Only two exceptions which is kinda nice.
Cricut and Silhouette products CANNOT be returned without a receipt and must be brand spanking new.
6. What About Returning an Online Purchase?
Online purchases come with the same 90 day return policy.
You can return an online purchase to any Hobby Lobby store or you can initiate an online return.
To start an online return, visit their Return Form Page and fill in your order number and billing ZIP code.
You’ll be stuck paying the return shipping charges unless the reason for the return is an error by Hobby Lobby.
For this reason it’s wise to make the return in-store to avoid the return shipping charges.
Plus, it takes up to 2 weeks for your online return to be processed where in-store returns are instant.
7. What If I Lost My Online Invoice?
No worries, just call Hobby Lobby at 1-800-888-0321 or email them and they’ll get you a copy so you can make the return.
Be aware that if you paid for shipping they will NOT refund your shipping charges.
8. What If I Received Damaged Merchandise?
You CANNOT take damaged items ordered via HobbyLobby.com back to a brick & mortar location.
You must call Hobby Lobby at 1-800-888-0321 and they’ll walk you through the process of either an exchange or a return for a full refund.
9. What If I Paid by Personal Check?
You’ll have to wait 10 calendar days before you can make a return and get cash back for the purchase.
Otherwise you’ll have to settle for store credit.
10. Can I Do An Online Exchange?
But it requires you to either Email Them or call them at 1-800-888-0321 to make it happen.
BONUS: 3 Highly-Clever Hobby Lobby Savings Hacks
1. Score a Price Adjustment – Did you know that Hobby Lobby offers 14-day price protection on everything you buy (except clearance items)?
If the price goes down on something you bought just bring back your receipt, and the item in question, and they’ll refund you the difference.
2. Always Shop with a 40% Off Coupon – When my daughter and I shop at Hobby Lobby it’s always with a “40% Off Any 1 Regular-Priced Item” coupon.
If you can’t find this coupon, just take a look at their Weekly Ad as it always has one attached. The best part is the coupon can be used by me, then we can turn around and use it on her purchase too.
3. Aim for Savings at 90% Off the Original Price – Hobby Lobby continues to mark seasonal items down until they reach 90% off savings.
If they have a lot of inventory of something you want, simply check back the following week as it will surely be marked down again.
Happy returns and happy savings.
Ask the Reader: What’s been your experience returning stuff to Hobby Lobby? Any tidbits about their policy that I may have missed?
By Kyle James
Photo credit to JJBers.