JCPenney Return Policy: Questions Answered So You Can Shop Smart

Updated March 21, 2024 by Kyle James

At first glance the JCPenney return policy looks pretty awesome, but when you start to look a little closer you notice that there are MANY exceptions that shoppers need to be aware of. Not only will I break down these exceptions, but I’ll answer all your burning return policy questions and even give you an insider hack for those who lost their JCPenney receipt. I hope this information helps.

JCPenney Return Policy: Questions Answered So You Can Shop With Ease

How Many Return Days Does JCPenney Offer?

60 days.

JCPenney use to offer NO time limit on returns but recently went to a still fairly generous 60 day policy.

What If I Don’t Have My Receipt?

If you lost your JCPenney receipt, you’re NOT out of luck.

You can still return items but will have to settle for the lowest advertised price in the past 45 days.

You can’t get a cash refund and will instead receive store credit to be used on a future JCP purchase.

Be prepared to show a valid I.D. as they’ll track your return history to avoid any misuse of their fairly generous return policy.

What If I Don’t Have the Original Packaging?

I called JCP and asked.

I used the example of a Keurig coffee maker that I had for a week, decided I didn’t like, BUT threw away the original box.

I was told “YES”, bring it back in and they would let me return it.

See Also: The Walmart Return Policy Finally Explained In a Way You Can Understand

Are There Any Exceptions to This?

Yes, there are quite a few items that have a time limit on returns.

Here are the most notable.

Levi’s – I tried exchanging a pair of Levi jeans, with my receipt, but the tags were removed, and I was stonewalled. No exchange for me. I was told that Levi’s cannot be exchanged or returned at JCP without their original tags still on them.

Fine Jewelry 60 days with a receipt. Also worth noting that watches must be unworn.

Smart Watches/Fitness Trackers – 10 days with a receipt and they must be unworn and you must have a receipt.

Body Jewelry – All sales are final.

Special Occasion Dresses – No time limit but dresses must be unworn with green return tag still on them.

Furniture – You have 30 days to return furniture and you must report damage or defects within 48 hours of delivery. Call them at 1-800-442-7902 to start your return. Also note that you’ll be hit with a 15% restocking fee and $85 pick-up fee.

Electronics – You have 30 days to return electronics and you must report damage or defects within 48 hours of delivery.

Major Appliances – 48 hours from time of delivery and you MUST have your receipt.

Mattresses – They give you 120 days from date of delivery to return your mattress. You’ll be hit with a 15% restocking fee, but your pickup fill will be waived if you select a different mattress. If you don’t select a different mattress you’ll be hit with a 15% restocking fee and a $85 pickup fee. Do NOT bring your mattress back to the store, they will not accept it. Call them at 1-800-442-7902 to start your return.

Custom Blinds & Drapes – Order must be cancelled within 24 hours of initial purchase. There is NO refund available after that since the items are custom made. 

In-Home Window Treatments – You must request a refund within 3 days of original contract date. 

Home Services – Includes things like flooring and counter-tops. You have 3 business days from your order date to request a refund. 

Salon Items – 60 days and you must have a valid receipt. 

Sephora Products60 Days with a receipt, if beyond 60 days you’ll get store credit. If you don’t have your receipt they may be able to “look up” your purchase if you have a Beauty Insider account.

Optical – Custom made eyewear comes with a 24 hour return policy. You can also exchange eyewear within 60 days, if not satisfied, for glasses of equal or lesser value.

Portrait – 60 days with a valid receipt.

See Also: Victoria’s Secret Return Policy: Time To Make Some Sense Of It

Can Items Be Used or Worn?

The short answer is DEPENDS and often falls on the discretion of the store manager.

If items are gently worn, you stand a good chance of returning the items.

If you buy a blouse, spill wine on it, then try to return it you might have a hard time returning it unless there is something wrong with the blouse that is not your fault.

The same can be said for items missing their original tags and packaging…your mileage will vary.

Can I Return Items to ANY JCP Store?

Yes, you don’t have to return to the store where you made the original purchase.

You can return your items to any JCPenney store in the United States.

Are There Any Items That CAN’T Be Returned?

Yes, there is indeed some stuff you CAN’T return to JCPenney and here they are.

  • Gift Cards
  • Monogrammed Items
  • Personalized Items
  • Altered Items
  • Body Jewelry
  • Perishable Foods

Everything else JCP sells is returnable.

What About Returning a Gift?

You can return items with a gift receipt BUT you can’t get cash for them.

You will have to settle for store credit or an even exchange.

Also, you’ll get the price of the item that’s listed on the actual gift receipt.

If you don’t have the gift receipt you’ll get the lowest listed price within the past 45 days.

See Also: Macy’s Return Policy: All The Facts As We Know Them

Does JCPenney Have a Holiday Return Policy?


For items bought after October 15th, you can return them with a normal receipt or gift receipt all the way until January 15th.

Can I Return a Swimsuit That’s Been Worn Once?

No, you can only return swimsuits if they are new with the tag still attached.

Can I Return Online Purchases In-Store?

Yes, absolutely.

When you buy anything from the JCPenney website, you can definitely return it to your local brick and mortar location.

This is obviously the quickest and easiest way to make a return.

When Making a Return via the Mail, Who Pays the Shipping?

Unfortunately, you will.

The biggest negative with their return policy is that you’ll be on the hook for the $8 return delivery fee.

If you don’t have a JCP in your area, and you need to return via UPS, you’ll need to use the “Return & Exchange” UPS form that came with your package to process your return.

The $8 is a flat fee and you can return as many items as you want in a single box and only pay the fee once.

JCPenney claims this fee is “significantly discounted” to make us somehow feel better about paying it, but I’ve  talked to many shoppers who tell me it’s made them VERY hesitant to shop their website.

Time will tell, but I think it’s a sign that JCPenney is struggling and may not be around much longer, despite their “Revival Plan”.

Hack Alert: Did You Lose Your JCP Receipt?

Ask an Associate to Look Up Your Purchase.


Apparently, according to the JCP Facebook page, you can ask an associate to use your credit card to look up your previous purchases.

I’m guessing your mileage may vary as some associates might not know how to do this…but it’s worth a shot.

If the associate looks at you kinda funny, ask if a manager can do it for you.

Ask the Reader: Have you made a return recently at JCPenney? Was it an easy process or a total pain in the butt? Let me know!

By Kyle James

Photo credit to Mike Mozart.


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Joyce Martinez

Hello, I want to know if swimsuits are returnable at JCPenney

Nicole Gormley

Can I return something to JCP without the packaging

Tracey Rawlins

Just purchased 2 pk maternity nursing sleep bras at a huge savings of $7!!! Unfortunately, they’re made small and I need a larger size. JCP will return them -$3.98 I paid to ship to store and then I can order them again at their current price which is now doubled and pay $3.98 ship to store again! They don’t have a good exchange policy if you’re ordering online and online is the only place to get maternity clothing at my JCP. Next time will just pay extra and order from Amazon to save on the hassle


Can you return an item bought in a different state? Was bought in Arizona and want to return in Illinois, has never been worn, with tags and receipt

Mary Broadway

I bought a pair of earrings last week and they where never worn and I got the lifetime protection plan for them my mom decided that she didn’t want them because they where small hoops so I returned them but I couldn’t get the money back for the protection plan I purchased I think that it is wrong I should of got all the money put back on my card what can I do

Sam Sneed

Call your credit card company and see if they can help you.


The protection plan is eligible for a refund. If it was paid using a different payment method (cc vs cash), it may not have appeared on the screen during the refund process. Call/visit the store with your payment receipts of the jewelry and the protection plan, and the associate should be able to correct that.


I did a return today. Purchase was on 8/5/19 and returned on 8/6/19. Return issued on debit card since I had receipt. But money is not there. I have read over 40 comments that JCP takes about 20 days for return and sometimes still no return of money. Do u know anything about this or what I should expect or can do. Amount was 80 bucks and need it back asap

Sheila Pitts

I bought a pair of trousers, according to the measurements on the website, and found that they were hugely too large. I received only an invoice; not a return form. Can I still mail them back to the Fulfillment Center or do I have to travel 30 miles o the nearest JCP store?

Ashleigh Little

I received a gift that I would like to exchange for a different color but they don’t have that color in store. Can they order it for me?

Shannon Bailey

I tried to return a flannel shirt today that my mom bought my bf for christmas for a larger size and they refused. There were no tags on the shirt or a receipt, I looked the shirt up online to make sure that’s where it came from before I went. Guess I’m just SOL, I thought our local Penney’s was closing anyway, I don’t know why they are still open.


If you have your receipt but not your card with you, and you are returning fine jewelry, JC Penney will only offer a merchandise credit rather than putting the charge back on your card, even if you made the purchase with your card. How annoying!!!!

Jean matushak

I returned a pair of men’s pants that I ordered on line. Color and size were in correct , I enclosed a note stating I just wanted to exchange for correct color and size. I received a message about indicating correct delivery method. Have no idea what this means or if I am getting the pants. Any help would be appreciated

Doris Siedel

Tried calling 3 times today about Refund of $63 and each call was disconnected. Fourth time after holding; I’m sure 30 minutes, employee says they cannot hear me and must end call. So frustrating.


Try using a landline as cell phones are notorious for cutting out, especially when using Bluetooth in a vehicle.

Linda gordon

I ordered 1 pair of kitchen curtains do not fit my window how can I return them

Joanne Perkins

I wanted to purchase towels and I was ready to check out didn’t see a place for me to list my gift card, so sign out.

Linda Mundy

I shipped some jeans back that I ordered online on May 27th and still don’t have a credit on my card. What next?

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