Marshalls Return Policy: Everything You Need to Know + Insider Tips for Success

Updated February 23, 2024 by Kyle James

When it comes to popular discount stores, Marshalls tops the list for many bargain shoppers. But the Marshalls return policy can be confusing, especially when you lose your receipt or when returning a gift. Their policy even differs depending on whether you made your purchase online or in-store which can be REALLY confusing. So I went out and figured out how it all works at Marshalls so your next return will be a piece of cake. Let’s get to it…

Marshalls Return Policy: Everything You Need to Know + Tips for Success

How Many Return Days Does Marshalls Offer?

30 Days.

Just bring back your items within 30 days for a full refund to your original form of payment.

Do I Need My Receipt to Return Stuff?

Unless you want store credit, YES you’ll need your receipt.

Without your receipt you’ll be stuck with store credit for the current selling price of the item.

The same can be said for returns with a receipt that are over 30 days old.

INSIDER TIP: If you have your receipt and it’s been 31-45 days since you made the purchase, often times the manager WILL accept the return. So be polite and always give it a try as you stand a great chance for success.

See Also: What Name-Brands Can You Find at Marshalls, Ross, and TJ Maxx

Does Marshalls Offer an “Extended” Holiday Return Policy?


Purchases made at Marshalls between 10/8/23 – 12/24/23 may be returned all the way until 1/25/24.

Their normal return policy will then apply to all purchases starting on 12/26/23.

If I Have My Receipt Do I Need My Credit Card?


I called Marshalls and asked this question specifically and was told that “Yes, the physical credit card has to be present for money to be put back on to it.”

Can Items Be Worn or Used?


Very little wiggle room on this one as Marshalls imposing a strict policy.

Anything that appears to be used, worn, or “unsellable” will NOT be taken back.

See Also: HomeGoods Return Policy: Is It Different Than Marshalls?

Any Exceptions to the 30 Days?

There are a few return policy exceptions worth noting:

– Gift Cards: Not eligible for a return.

– Beauty Items: If they’ve been opened or tampered with you cannot return them.

– Handbags: If you spent over $499.99 on a handbag you cannot return it in-store. Call Marshalls at 888-627-7425 to discuss your options.

– Long Occasion Gowns: Can’t return them in-store.

– Stuff Over $1,000 in value: Not eligible for an in-store return. Call the above phone number and find out what your options are.

– Final Sale Items: Guess what? You cannot return them. Sell them on eBay if you don’t want them.

– Swimwear and Undergarments: While still a 30-day return policy, items must still have the original price tag attached to be returnable.

What About Online Purchases?

40 days.

Marshalls gives you an extra 10 days to return online purchases.

You can return items to your local Marshalls or via the mail.

When returning in-store, be sure to bring your receipt or shipping confirmation email. It’s also worth noting that your packing slip serves as your receipt.

When returning via the mail, use the return shipping label that was included in your package and follow the instructions.

Be aware that you’ll be hit with a steep $11.99 fee when returning via FedEx, and it will take 10-14 business days after they receive your return to credit your account.

For this reason, always return in-store when possible.

All refunds of online purchases will be credited to your original form of payment.

See Also: 12 Must Knows About the Costco Return Policy Before You Shop

What About a Return to a No Longer Available Credit Card?

I actually had someone ask me this question in the comments so I contacted Marshalls to find the answer.

I was told that in most cases store credit will be issued, but the rep I talked to had heard of some managers offering cash back.

So it doesn’t hurt to ask for cash, but be prepared to get store credit.

Can I Return Gifts Without a Gift Receipt?

Yes, but you’ll have to settle for store credit at the current selling price of the item -OR- an even exchange.

Again, items cannot be worn or used.

What Happens When My Original Payment Method Was a Check?

If you want a cash refund you’ll have to wait 10 days for your check to clear the bank.

See Also: Marshalls Employees Spill the Beans on the Best Ways to Save In-Store

Can My Return Be Turned Down?


If Marshalls feels you’re abusing their return policy they can decline your return.

This usually happens when you make too many receipt-less returns.

To this end, they track all returns to keep their policy from being abused.

What If I Paid via PayPal?

If you paid via PayPal on an in-store purchase, you’ll have to settle for merchandise credit when making a return.

If you used PayPal to make an online purchase, your refund will be a charge-back credit to your PayPal account, minus a $9.99 S/H fee.

See Also: Ross Return Policy: Insider Tips to Make Your Next Return a Breeze

What Else Do I Need to Know?

Here are a few more nuggets of important “return policy” information…

– Stuff bought in Canada cannot be returned to a Marshalls store in the U.S., and vice versa.

– You cannot return items to a TJ Maxx location, you must return to a Marshalls store.

– Stuff bought in-store cannot be returned online.

– Exchanges are not allowed for online purchases.

Ask the Reader: What’s been your experiences with the Marshalls return policy? Good, bad, or indifferent?

Happy returns.

By Kyle James

Photo credit to Mike Mozart.


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Do you have any info regarding a return with the receipt but credit card used is no longer available?


I just had this happen and the lady told me never to come back again. Worst experience ever. She was beyond rude.

Brianne Sandoval

I bought a case at the store and it didn’t fit my phone so I returned it and I used card to purchase this case and I still have gotten my money back for my purchase


I got an item on clearance, I don’t like it and I have not used it. Can I return it with a receipt?

Mahnaz Hamesh

Can I return an item bought in Virginia in Alabama?

Ann Phaneuf

All I want to know is if I have a receipt do I need my credit card


Apple pay works too


Can an item bought in the USA be returned in Canada


Can I return an item I paid for but lost the receipt too? It’s under $30 before taxes.


With Marshalls online purchase returns can I combine items from different orders (on different days) in one box to save on return shipping (processing) fees?

Susan Harwell

Had receipt and was denied was told it smelled like smoke but it was never worn


If it says “no in store return” for an item online, can you return by mail without paying? Looks like you’ll at least be hit with a $9.99 S/H fee which I don’t see mentioned anywhere but here-


Bought an item on clearance a week ago and want to return but lost the physical receipt. However I paid with a card and have a picture of the receipt. Do you think that will work for my money back?

Joyce McLaughlin

Can a breakable product be returned that broke due to bag ripped.


I just purchased perfume. When Ii got home a sprayed it smelled terrible. Can I return this item or is it considered a beauty item.


You must wear the perfume and prove to the manager it is a horrid smell with sight association or verbal abuse. Then the manager will decide. Hope that helps 🙂


Can I return a Columbia Jacket over a year? I got it as a gift and I put it in the closet and I forgot to returned, when I was cleaning my closet, I found the jacket and I remember that I had it returned it. Can I get store credit? It may not be in the system but the item still new and with the price tag on