Amazon No Longer Offers 2-Day Prime Shipping (Here’s What To Do About It)

Updated March 26, 2024 by Kyle James
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Have you noticed that Amazon doesn’t deliver on their 2-day Prime Shipping anymore? It’s actually not even close for my address and I’ve had to return stuff to Amazon as I don’t need it by the time the package shows up. Anything that I want to buy today (a Monday) won’t be delivered until Sunday at the earliest. I tested this on a bunch of different shopping categories and made sure it was all products sold and shipped directly by Amazon, and none could be delivered before Sunday, 6 days from NOW. But alas, not all hope is lost, here’s what you should do to hold Amazon’s feet to the fire. It’ll only take a few minutes and put an extra $10 or $20 in your pocket.

Amazon No Longer Offers 2-Day Prime Shipping (Here's What To Do About It)

Call Them Up and Ask For a 1-Month Refund

When I have a problem with Amazon I usually start a live chat session as it’s easier to say exactly what I want to say.

BUT…for the first time ever, I recommend actually calling them at 1-(888) 280-4331 and say, “Why don’t I get 2-day Prime shipping anymore?”

I tried doing this via Live Chat and it just went in circles due to what I’m guessing was a language barrier.

At this point, give them your zip code and ask them to run it through their system to find out for sure whether your address qualifies for 2-day shipping.

Most addresses do indeed qualify for 2-day Prime shipping.

See Also: 5 Reasons Why Amazon Prime Is a Terrible Buy

If your address does qualify, then you probably already know the EXACT reason why you’re not getting your packages within 2 days.

It’s because Amazon can’t hold up their end of the bargain and they should pay for it.

This is when you politely ask for a 1-month refund on your Prime membership (approximately $10) because Amazon can’t hold up their end of the bargain.

I did this recently via a phone call to their customer service department and it took me all of about 5 minutes to score the $10 refund.

There was ZERO hesitation from the rep I talked with and I think they are trained to hand out this refund for those who politely ask for it.

Also, from the comments section, several Amazon Prime members were given a $20 “inconvenience credit” that’s worth asking for as well.

Note: My family orders from Amazon at least 1-2 times per week and I’m not sure if that played a role in getting the 1-month refund, but in either case, it’s definitely worth a shot.

Hold Amazon’s Feet to the Fire

I realize Amazon’s been hit by unprecedented demand in recent months, but let’s not forget they are one of the richest companies in the world.

Now that the economy and stores have opened back up in most of the country, the demand for online shopping has been greatly reduced.

Yet Amazon still can’t figure it out and solve their order backlog issues.

What ticks me off the most is Amazon wants to blame it on the pandemic and increased demand in online shopping.

I’d have no problem buying that argument back in March, April or May of 2020…BUT NOT NOW.

It’s my opinion that Amazon was losing money on the 2-day shipping guarantee and is using the current situation as a handy way to get rid of the fast shipping guarantee altogether.

See Also: Not Getting Amazon Delivery on Sunday? Here’s Why

I’d be SHOCKED if 2-Day Prime shipping ever came back at this point.

So the bottom line is get your $10 refund NOW before they aren’t so generous.

The customer service rep also told me that MANY people are calling to cancel Prime, she said she had already cancelled over 50 memberships in the past couple days.

Here’s what a chat rep told me when I asked him if Prime members were complaining about the issue:

Amazon Chat

Prime 2-Day Shipping Has Turned Into 5-Day Delivery

The reason that 2-day Prime shipping has turned into 5, 6, or even 7-day shipping has nothing to do with UPS or the USPS.

It falls 100% on Amazon as they now say that the “2-day shipping guarantee” is from when they actually process your order and get it in the mail.

So if it takes them a couple days to box it up and ship it out, then you’ll get it delivered to your home in about 5 days on average.

See Also: Amazon Package Arriving Late? Here’s How to Score a Refund

If you’re like me, the main reason you joined Prime and paid $139/year was for the 2-day shipping, so this is KIND OF A BIG DEAL.

BONUS Tip: Work-Around Hack Worth Trying…

Thanks to reader Joseph, who commented recently letting us know that his Amazon Business account has been delivering in 2-days since last September.

The interesting part is that his “regular Prime account” is stuck at 4-7 days for delivery.

Since an Amazon business account is FREE to join, and also gives you quantity discounts, setting up an account could be worth a shot.

Also, in case you were wondering, he said his business is not COVID related in the slightest.

See Also: 5 Smart Ways Amazon Business Can Save You Money

Ask the Reader: Are you a Prime member? If so, when was the last time Amazon delivered something to you in 2 days?


By Kyle James

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Laraine

Tried your 2 day trick, and it took a while but she will get me a 1 time credit. thanks

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Kyle James

Amazon is probably going to cancel my account or something for sharing this tip…oh well.

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KPSRA

No they won’t…they make billions off us….a few $10 refunds is nothing to them.

Last edited 3 years ago by KPSRA
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sheryl novak

I ordered Monday, expected delivery Wednesday. we shall see!

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Kyle James

Interesting, let me know. Do you live in an urban area? I’ve heard that some people in cities can still get the 2-day shipping.

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Carol

The norm I’ve been seeing is 3 days (We live in Napa, CA):
Orders before this date have no delivery dates.
ordered 3/26 – delivered 3/29 (Sunday)
ordered 7/15 – delivered 7/18 (2 orders)
ordered 8/8 (Sat) – delivered 8/11
ordered 9/2 – delivered 9/4 (whoo hoo 2 days!)
The last couple orders after this I took the option of getting a credit for “fewer shipping boxes”, $1.50 a couple wks ago and $2 a few days ago. Makes it feel less frustrating if I at least get something in return for waiting.

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Bradley

It’s not just the lag time in getting the product out the door. As a Prime customers, my last several orders have not been shipped with 2-day delivery status via UPS or FedEx. Amazon is intentionally selecting slower shipping methods with the shipping partners that take much longer than 2 days for delivery, even once the packages are out the door, and thus are directly and intentionally violating the 2-day Prime shipping guarantee.

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Darth Raider

I ordered pretty heavy from Amazon this year, I looked it up…Over 260 packages and counting so far, Ya I got a bit of a problem hehe, Well needless to say, To even get that many packages in less than a year requires impeccable shipping/delivery speeds.

So let me start…When the year started, Amazon never made it clear that its Guaranteed 2-Day delivery only once the product ships, That’s BS, People got Prime membership because you got your packages in 2 days from the date you submitted your order, If I ordered something on a Wednesday….I received it on Friday , everytime, Thats what set Amazon apart from the competition, So for the first 3 months of this year everything was getting delivered as promised, no hiccups….Then the Coronavirus became more intense and the sheep started panic buying all the toilet paper and hand sanitizer , toilet paper? It’s a respiratory virus not Food Poisoning.

But anyway Amazon saw the spike in certain panic buying items again like Toilet paper, Hand sanitizer, water ect and wanted to capitalize on it so it turned its focus to those items only so that they can maximize profits in the wake of the great Toilet Paper movement/Rush of 2020 and told the public that they cared and deemed only prioritizing these so called “Essential items” and everything else “Non-Essential” is now on the back burner and would experience imminent delay which I noticed about mid March just after California went into full on lock down which I can understand the log jam that creates and subsequently deliveries will be delayed.

Okay flash forward to the beginning of May, Most everything im ordering that qualifies for free “2-Day DELIVERY” not shipping like they now claim seems to be back to normal for the most part, Now Starting in July and mind you most businesses everywhere that were closed are now reopened by this time, I start to notice delivery guarantees are starting to slip again little by little.

But at this time where I live “Far Northern California” We we’re experiencing what is the start of a historic fire season that had major fires in my immediate area which I thought had to be the reason for shipping and delivery delays and the Amazon website actually stated it was monitoring fires in California and that can effect delivery speeds which is warranted in this case, Well the fires have been out for over 2 months now and Shipping/Delivery Speeds are worse than they ever have been all year no matter what product it is and im not that far from the massive Amazon Seattle distribution Wearhouse , Anything I add to my cart, prime item or not is at least 7-10 days out from the time I order, And when delays like this have happened in the past.

They create a bulletin on the main page that states why there are delays. But this time there is no bulletin, no mention anywhere of anything why packages are 7 days out or more, They are acting like everything is normal and trying to twist it up and now say that it was never GUARANTEED”2-Day DELIVERY” on millions of items and that it’s actually Free 2-Day “Shipping” only once the product ships….Why are they sitting on orders for 5-7 days before they ship them? They are perceiving that it’s been this way from the start and that we’re confused, If you believe that for 1 second then you deserve to wait that long cause tell you what, Nobody is signing up for a Prime Membership because of their award winning 7-10 day shipping window ffs.

The sole reason I obtained a prime membership is for the Guaranteed 2-day DELIVERY!! No answers at all from Amazon except that we the people misinterpreted The famous Prime benefit of Free Prime 2-day shipping…smh. Ya I wrote an essay of a comment but im just frustrated, And for them to act brand new like 2-Day delivery speeds never even existed just pisses me off.

I just want a reason….I mean ,if what they’re trying to do is never return to 2-Day delivery then just say so I can move on and cancel my Prime Membership, And im not going to call Customer Service and say the right words and be polite for a $10 Credit lol I’m not gonna be bought and silenced for that, They can keep it, I just want normal delivery speeds back.

Sorry for the marathon of a reply comment, I needed a place to vent haha. Its just sucks man. Well I guess we’ll see what happens, By the way…. Walmart’s new competing service “Walmart Plus” is already outperforming Amazon and is actually getting most items to my door in 2-3 days tops and you also get free unlimited Walmart Grocery delivery from your local Store, There is a free 30-Day Trial and its a dollar less a month than a Prime Membership, Its worth looking into. Cheers you all im outta here, Thanks for letting me fume lol.

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Jco

It’s also new! What makes u think during that time america hasn’t gotten lazier or more scared to go out so they just order off Amazon so they don’t have to leave the couch. Sounds like u r doing the same but u want a refund cuz they aren’t up to your speed. Really makes no sense what u r crying about

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yeahright

Amazon sells $120 ‘Prime’ memberships using the claim that they provide 2-day shipping for members. And they used to do so. So everyone knows what that was like. But it turns out that’s an unsustainable lie. They still charge the $120 but don’t provide the advertised service. So to avoid being sued they just changed their definition of what 2 days means. If you can’t understand why this angers people then you shouldn’t be allowed on the internet.

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Roosevelt

It’s why we bought ‘PRIME’ Fag Dude FAG

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Kelly

Projecting much?

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Florence

Well you may not care but other people do. And it makes no sense for you not to care about others except perhaps that you are an Amazon stooge being paid by them as they pay people to post good reviews…

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Darth Raider

One. More. Thing lol sorry, Just wanted to ask …besides slower shipping and delivery speeds Ive noticed that some of my orders once they reach “Sacramento” i always get the package the next day as im just north of there are then for some damn reason shipped randomly back east to some random city that it didn’t even originate from? What the hell is that? Been happening alot lately and all Amazon says is package may be lost, Well no shit? Why the influx of this? Just wondering if anyone else has noticed this on their orders. Thanks again for venting.

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Mimi

Yes I have! I’m north of Sacramento a couple hours and every time I see items arrive in sacramento, or another California city, then leave to half way across the US then back to California. It takes forever!! I’m over frustrated ticked off. What good is amazon without their 2 day shipping when elsewhere is cheaper and now competeing!

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P H

Very good point! Most of us have been willing to pay a little bit more for an Amazon item because we knew we would have to pay for shipping AND wait longer by buying elsewhere. Why should we continue to do that? My Amazon membership is paid monthly and I get a discount on it, but I still have to evaluate whether or not to keep it. I love prime video and music but there are other streaming services. If they want to keep their customer base they’re going to have to try harder. Lower prices to be more competitive if their service is no longer going to exceed what others can do. Even an industry giant can fall if their customers leave. Bezos’s rocket ship might have to be repo’d if he starts to lose too much money.

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Ken Sanders

I recently learned from a family member that retired from the postal service that some postal employees ( not my relative) that don’t want to bother with excess packages will place some of the packages in the outgoing mail just to avoid having to deal with them, thats why tracking shows your item in your city and then it takes off to another state and you have to wait for it to come back.

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Milano

LOL, Amazon is working to replace the USPS.

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Cheryl

my packages have been delivered using BNI for months now, and taking a long time to get here. it must be cheaper than UPS, but they definitely aren’t near as fast!

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Florence

And some drivers stop delivering the packages if they’re tired or if the weather is not to their liking. I was waiting for a Prime package which I tracked and found it was at the next town over – very near.

However the driver decided to go home. I connected to Customer Service and spoke with a Supervisor who checked on the driver and found that he had gone home without finishing the deliveries. She told him to get out and finish and he did and my package arrived about 10 minutes later – he lived nearby.

I have watched a UPS driver outside stopping to deliver my package – he just kept picking up packages at random and throwing them to the back of the truck until he found mine. How was he going to find the others that he threw into the back of the truck? I wonder what the requirements are for Prime drivers?

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Florence

I’ve been wondering the same thing. There is an Amazon facility here in Connecticut and tracking the package I see that it has arrived in the next town over and then…it goes on a long spiral to other cities before it comes back to Connecticut.

One thing I will say is that the people who work at Amazon Customer Service are awesome. They are patient and helpful and a few even admit that they too are bothered by Amazon’s disregard for their customers. What to do though?

Well, if there is a Walmart in your town they too have delivery service and they are much quicker and more reliable than Amazon. Try them.

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ChrisM

Total scam and agree that we will never see 2-day again and they are training us to get used to not having 2-day shipping so that we forget what it was like to have ever had it. AMZN has increased in value by 100’s of billions of USD since the pandemic began and I suspect there will be some b.s. class action lawsuit where the lawyers will make millions and millions while we’ll get like $6.32 if we join the suit.

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Jco

Scam lmao u got 2day shipping for a good amount a time for $10 a month hardly a scam. I use Amazon all the time and yes the wait times have increased I understand given the circumstances. It is far from a scam

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Ron

You strike me as a low IQ angsty early 20’s know-nothing basement dwelling mommy does my laundry loser with bad breath and a small d.i.c.k.

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Robert

Lick that Amazon boot much?

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Shane A Price

Ive done this pre pandemic and they would extend my membership by a month. I asked for this and they basically told me to kick rocks. My only option was to cancel, refunds or extensions are not options. Been a prime member since July 2005

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Milano

Just called and asked to cancel my Prime membership. They offered a 50% rebate on my membership cost and to maintain my membership status.

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Mishu

That 800 number you posted isn’t for Amazon. It’s for Dish.

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Kyle James

Um, no, it’s Amazon’s customer service number.

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pat

I use that number too!

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Kathy

You would think with the 90 billion dollars Jeff Bezos made off the pandemic he could figure out how to fulfill the 2 day shipping benefit of the Prime membership!

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pat

they fired half of their people and sent the other half to work at home.

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Kevin

Amazon told me, there’s nothing they can do about delivery going from 2 days to 7and 8 days. I asked isn’t that the point of my prime membership, isn’t that what made Amazon so popular? I then asked is it because Amazon has gotten so big they can’t process the orders quickly enough? The answer was yes that is big part of the problem. I then said well I guess I need to reevaluate my Prime membership and start using other companies that are trying hard to keep up with you since you’re obviously no longer trying to maintain the level of service that got you where you are. Maybe they should keep their eye on the ball and rely on UPS and the USPS instead of investing in all of the vehicles and airplanes. The entire reason I use Amazon is quick and convenient.

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Niki Casady

I just tried to get a month credit. All I got was $5. Still better than nothing, but she would never answer why I was paying for 2 day shipping when it wasn’t even an option.

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Milano

The agent that I spoke with insisted that there NEVER was 2-day arrival from the time of order, but instead, has always been 2-day arrival from the date of shipment. It’s as if they say the lie long enough, it will be accepted as truth.

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P H

I think that many of you have never worked customer service in a call center. Even though Amazon brags about how well they pay their employees, the fact is that working in a call center is one of the worst jobs you could ever have. They are often the lowest paid employees in the entire company and given the worst benefits, even though they make up a huge part of the work force that keeps the company going. Yes, I have personally experienced this.

These employees are told what they are expected to say to the customers. They are closely supervised and every call they take is recorded. Their supervisors listen to calls and “coach” them on what they did, right or wrong. If they don’t toe the company line they will be fired. Whether or not they can give you the 1-month credit or anything else to retain your membership isn’t up to them. They are also most likely expected to retain a certain percentage of memberships out of the calls they receive asking to cancel. So, they’re expected to get you to keep your prime membership but limited in the things they can offer you as apology or compensation. What a fun position to be in.

When an Amazon employee lies to you and says there was never a 2-day shipping guarantee, it’s because that’s what the company wants them to say. They have no control over policies being changed. They are just the messengers that you want to “kill” when you aren’t told what you want to hear. They aren’t the bad guys but they receive all of the abuse we want to level on their bosses.

I’m not excusing Amazon in any way. What they’re doing is absolute BS. But I do feel for the customer service people. Not everyone is in a position to quit their job out of principle over the wrongdoings of the company,no matter how much they might want to.

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Florence

I agree. The Customer Service Reps. are patient and understanding and really try to help. Amazon CEOs need to give them all a raise in salary and the wealthy CEOs should learn to have respect for their customers.

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Humble Worker

I work at a retail store and in the past if a customer didn’t like something they would usually tell you, “I can just get this on Amazon in 2 days anyway since its $5 cheaper” and walk out the door with a smug sense of security. Now our shelves are empty with people desperate to get X item that same day. You should humble yourselves and shop local, because the guys multiple states away dont give a crap a about your situation now.

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GARY

You’re not wrong. Doing curbside today. I am done with Amazon for convenience. Dropping them today.

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Ken Sanders

They pulled that on me on my last order, they sat on it for several days before shipping and tried to tell me that the 2 day shipping starts when it ships. If that is the case they could hold an order for 6 months before shipping and still claim 2 days. I ask them what exactly am I paying for when I purchase Prime membership. I got my $10 but Amazon is now no better than EBay or anything else. What a rip-off!

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Jim

I talked to a rep today about one of my orders. Here is the story, so my Prime order was ordered on Jan 18th 2021, item in stock 12 left and would here by the 21st. However once I paid for the item the date for me to receive it is Feb 2-4th. So two weeks now. Today I looked at the item and it said 11 left, receive it by Jan 25th if ordered blah blah blah. When I gave all this info to a rep, they assured me I was getting this on Feb 2, well not exactly what I was trying to communicate, and not his fault for how Amazon operates, I did let him know that, and yes they gave 10 bucks back, whoopie, I would rather have what I ordered. I have paid for by being a Prime member for many years and have really had no issues getting items as advertised. The two items ordered that the dates switched on, well one has shipped from Texas to here in WI, the other item that has 11 in stock, well it has yet to ship out from where ever in 3 days now, my guess it will ship mid next week, sadly.

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timothyf7

Your description of the 2-day policy is erroneous! Two-day delivery from time of shipment is correct, especially if from a 3rd party supplier. And yes, problems with the USPS delays are a reason for longer delivery delays. Even the USPS site states this. It took me almost 3 weeks to receive a MagLite rebuild kit due tho the USPS!

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AChen

For YEARS now the orders have shipped very fast. Most of them that very day. Now suddenly, a package sold and shipped from Amazon sits for 5-7 days before it gets shipped? I just want to know what’s happening here? I wish someone could tell us if this is permanent, or are they experiencing temporary issues.

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