Amazon No Longer Offers 2-Day Prime Shipping (Here’s What To Do About It)
Have you noticed that Amazon doesn’t deliver on their 2-day Prime Shipping anymore? It’s actually not even close for my address and I’ve had to return stuff to Amazon as I don’t need it by the time the package shows up. Anything that I want to buy today (a Monday) won’t be delivered until Sunday at the earliest. I tested this on a bunch of different shopping categories and made sure it was all products sold and shipped directly by Amazon, and none could be delivered before Sunday, 6 days from NOW. But alas, not all hope is lost, here’s what you should do, it’ll only take a few minutes and put an extra $10 or $20 in your pocket.
Call Them Up and Ask For a 1-Month Refund
When I have a problem with Amazon I usually start a live chat session as it’s easier to say exactly what I want to say.
BUT…for the first time ever, I recommend actually calling them at 1-(888) 280-4331 and say, “Why don’t I get 2-day Prime shipping anymore?”
I tried doing this via Live Chat and it just went in circles due to what I’m guessing was a language barrier.
At this point, give them your zip code and ask them to run it through their system to find out for sure whether your address qualifies for 2-day shipping.
Most addresses do indeed qualify for 2-day Prime shipping.
See Also: 5 Reasons Why Amazon Prime Is a Terrible Buy
If your address does qualify, then you probably already know the EXACT reason why you’re not getting your packages within 2 days.
It’s because Amazon can’t hold up their end of the bargain and they should pay for it.
This is when you politely ask for a 1-month refund on your Prime membership (approximately $10) because Amazon can’t hold up their end of the bargain.
I did this recently via a phone call to their customer service department and it took me all of about 5 minutes to score the $10 refund.
There was ZERO hesitation from the rep I talked with and I think they are trained to hand out this refund for those who politely ask for it.
Note: My family orders from Amazon at least 1-2 times per week and I’m not sure if that played a role in getting the 1-month refund, but in either case, it’s definitely worth a shot.
PRO TIP: AIM HIGH & ASK FOR EVEN MORE
From the comments section, several Amazon Prime members were actually given a $20 “inconvenience credit”.
Since we we know that a $20 credit is on the table, you might as well ask for it. You stand a decent chance of them giving it to you, and if they don’t just try again later with a different CSR.
Hold Amazon’s Feet to the Fire
I realize Amazon’s been hit by unprecedented demand in recent months, but let’s not forget they are one of the richest companies in the world.
Now that the economy and stores have opened back up in most of the country, the demand for online shopping has been greatly reduced.
Yet Amazon still can’t figure it out and solve their order backlog issues.
Originally, Amazon wanted to blame it on the pandemic and now they claim it’s 2-days from when the order leaves the warehouse giving them the green light to blame delivery services and bad weather.
I’d have no problem buying that argument back in 2021…BUT NOT NOW.
It’s my opinion that Amazon was losing money on the 2-day shipping guarantee and is using the current situation as a handy way to get rid of the fast shipping guarantee altogether.
PRO TIP: TIME TO LOOK AT OTHER OPTIONS
Fortunately Amazon is the not the only company offering free shipping with guaranteed 2-day delivery.
Notably, take a close look at a Walmart+ membership. For $98 a year (30-day free trial), you get free shipping with no minimum and most items are either next day delivery or 2-day. You also get free delivery from your local Walmart with a $35 minimum along with 10¢ cents/gallon savings at gas stations including Exxon and Mobil.
And it’s no surprise that the prices at Walmart are typically better than Amazon.
Sidenote: My wife is a Kindergarten teacher and she came home the other day telling me that many of her colleagues have stitched from Prime to Walmart+ and they couldn’t be happier. Very anecdotal I realize, but I think the momentum is building.
See Also: Not Getting Amazon Delivery on Sunday? Here’s Why
I’d be SHOCKED if 2-Day Prime shipping ever came back at this point.
So the bottom line is get your $10 refund NOW before they aren’t so generous.
The customer service rep also told me that MANY people are calling to cancel Prime, she said she had already cancelled over 50 memberships in the past couple days.
Here’s what a chat rep told me when I asked him if Prime members were complaining about the issue:
PRO TIP: TRY AN AMAZON BUSINESS ACCOUNT
Thanks to reader Joseph, who commented recently letting us know that his Amazon Business account has been delivering in 2-days since last September. The interesting part is that his “regular Prime account” is stuck at 4-7 days for delivery.
Since an Amazon business account is FREE to join, and also gives you quantity discounts, setting up an account could be worth a shot. Also, in case you were wondering, he said his business is not COVID related in the slightest.
Prime 2-Day Shipping Has Turned Into 5-Day Delivery
The reason that 2-day Prime shipping has turned into 5, 6, or even 7-day shipping has nothing to do with UPS or the USPS.
It falls 100% on Amazon as they now say that the “2-day shipping guarantee” is from when they actually process your order and get it in the mail.
So if it takes them a couple days to box it up and ship it out, then you’ll get it delivered to your home in about 5 days on average.
See Also: Amazon Package Arriving Late? Here’s How to Score a Refund
If you’re like me, the main reason you joined Prime and paid $139/year was for the 2-day shipping, so this is KIND OF A BIG DEAL.
Ask the Reader: Are you a Prime member? If so, when was the last time Amazon delivered something to you in 2 days?
By Kyle James
I started Rather-Be-Shopping.com in 2000 and have become a consumer expert and advocate writing about out-of-the-box ways to save at stores like Amazon, Walmart, Target and Costco to name a few. I’ve been featured on FOX News, Good Morning America, and the NY Times talking about my savings tips. (Learn more)
I just cancelled my prime Membership. I live in Puerto Rico, so I understand the 2-day shipping wasn’t going to happen but they are taking too much time to deliver anything. I bought a book and it took 19 days to come here. In the meantime, at the same time I bought a book on eBay and it took 3 days to get here. The other stuff I buy from eBay take between 5 and 7 days.
Tks for your comments. I live in Hawaii, and today, September 10 reordered an item that was last delivered in 4 days. after placing the order, my email notification said Estimated delivery date September 30. Everything is now taking weeks. I am ready to cancel my prime membership. Why don’t they let you know the estimated delivery date before the order is placed?
Well, at least they’re still delivering to you personally! Here in Houston, they tell us we get free shipping. Oh, yes, but it’s to a Whole Foods store for Free pickup!
I just canceled my amazon subscription. Because now it’s a hundred and fifty dollars a year.
Yep – they are also using USPS as “last mile delivery”. Even people who live in the city, don’t even have a car, and Amazon sends their prime orders via USPS – but USPS won’t deliver packages to their house because the item won’t fit in their mailbox or because they live in an apt building and the item is too big for the mailbox bank.
This posting was SPOT ON. I called the number, and followed the script, and got a $20 promo credit on an order. My ship address is Miami, and a Prime order is being delivered on 9/5 which was ordered on 8/25 – that’s 12 days! What value IS Prime these days?
Maybe it was spot on at the time but I just got off the phone after being hung up on by two different amazon representatives who said we’re sorry we don’t, we can’t do that, I replied nicely that it has been done. And I would like to have it done for me. And then they told me they had to only give refunds for orders that I’ve made and I said I did. I ordered an Amazon membership and I would like some credit to that membership and I would like some credit to that membership. No and I said, well. It’s been done before, and she just hung up.and one of them hung up because he wouldn’t tell me what country he was in.
CANCELLED!
Funny – now that you mention it…do you remember when Amazon used to have the slogan as the “most customer centric company on earth”….it is amazing how far they’ve fallen.
I never call, they are typically rude, and in the rare even they actually try to help, I can never understand them.
Yesterday I did a chat for a refund of a missing package. It was $1.03 for an item that was shipped USPS and “lost”….I was on the chat for 15 min and then they wanted me to fill out a form and wait 2 weeks for a resolution. I pointed out the cost. I deleted the form the emailed me and will give up on recouping the dollar.
Why what that item shipped by itself anyway? It was part of a much larger order. Maybe they wouldn’t spend so much on shipping if they didn’t pack each item in it’s own box…place an order with 5 items on it and end up with 8 boxes on your doorstep 🙂
I’m a business prime and I don’t get expedited. I can order an item listed as prime on Tuesday an I won’t get it till the next week. Minimum 7 days away, many times it’s 9 or 10. How they get away with it is the item still is on 2 day delivery but they don’t actually ship it for about 4 or so days. So technically yes you do get 2 day prime…. That’s their stupid loophole
I ordered a few items from a friend’s computer. She doesn’t have Prime but was offered a 30 day trial. Wouldn’t you know my package will be delivered tomorrow. I find this mid-leading. So I just looked at the benefits and saw this:
Fast, free delivery
Enjoy fast, free delivery, just for being a Prime member – including 2-hour delivery on thousands of items!
In considering all of this and having responded to some of the posts below after trying what you suggested and failing because they just are not able to do that unless it’s credit for an order. So I said well I did I ordered a prime account. No matter. More of us should just cancel amazon prime, really, it’s no longer worth it.
I just did cancel mine.
I placed an order on Sunday and it will not get to me until Saturday. I will give them that Sunday is a weekend day, but that order should be treated like it was placed on Monday morning an, shipped out Monday afternoon.
From recent experience, I know they will not ship it out until Thursday or Friday.
Frankly, Prime or no Prime, that is unacceptable.
I am going to switch back to eBay as my primary online source. Amazon is usually more expensive than others anyway.
Who cares about a 10 or 20 dollar 1 time credit? I want 2 day shipping back they they had for YEARS and STILL advertise as a prime benefit. Yet every single item I look at on their site says delivery date, Dec. 11th. Today is the first. That’s 10 days for what used to be 2. Ever since Bezos left, the new CEO is all about increasing profit for shareholders while destroying everything that made Amazon great.
Amazon Prime has increased the subscription price by about 50% in the past couple of years, while the level of service has decreased. Prime is not worth the cost when you consider you get the same level of service on orders over $30. Nothing will change unless millions cancel their subscription to Prime.
Took Amazon prime 9days to deliver dog food!! Never again asshole!!!!! Ordered on Chewy!!! Food was delivered on 3rd day!!!! Go to hell Bezos
Thanks Kyle,
I called and they saw where I have not received any of my last 30 orders in 2 days. I did get the credit for $10.00. Still, what is the point of paying for 2- day shipping when clearly that no longer exists.
Called and they gave me the “technically it did ship in two days” even though it took two weeks to actually deliver. That is inexcusable, we don’t order a lot, maybe $1000 per month from Amazon with orders and subscribe and save. Decided to cancel my prime membership and go with Amazon business, may get the Walmart plus since they are actually delivering in 2 days.
Good Article ! Thank You. I basically keep Amazon for my Alexa’s to work, and my Prime movies but disappointed in their shipping service and OFTEN LOST packages. I recently took out the FREE trial for WALMART PLUS which includes FREE Paramount Plus membership, and went through the trial.
The membership would be 98.00 for the whole year but I did not immediately take the membership so they sent me $50.00 in a Walmart WALLET gift card to spend. So then I joined for the year. So far Quite ratified with Walmart Plus and their free shipping – PLUS their FREE DELIVERY directly from the store for orders $35. or more.
Prime USED to have free delivery from Whole foods until they added a 9.99 FEE to orders. When people quit ordering from Whole Foods because of this is when Amazon raised their yearly fees. So far even WALMART PRICES have been better offers than Amazon Prime lately and I’m happy with it. My own input.
I joined Walmart+ too and hope to not renew Prime. I must say that I an generally finding lower prices on Amazon, and their website is so much better. Hopefully that all gets better as they compete against Amazon. Amazon pushes so much more china stuff at you, and a lot of it junk.
I’m an Amazon business customer and a lot of my orders are two weeks delivery! I’m not going to keep Prime if they can’t get their act together.
Better yet just cancel your Prime Membership. I did. Remember the best way to affect someone is by their wallet. If 1000s of people cancel their Prime they will either fix it or go under. Personally, I don’t care as Amazon sucks
I had recently used my phone in the middle of a desert to purchased a PC from Costco. well they charged me 14 dollars and sent a confirmation email saying it will be delivered the next day by noon and it was. That was quick! I almost don’t care when my order arrives from Amazon so long as it is on the day they promise it. I ordered a car part on 08-06-24 it was originally to be delivered in 3 day’s then the 12th,the 19th now the 22nd. my other order has 5 items there coming in at 4 different times. I’d like to keep prime for other reasons but will never purchase another item from that outfit.
Amazon’s “Two-day shipping” is deceptive advertising, because it doesn’t exist anymore. Now you know why Walmart sales are doing so well. Walmart has faster delivery, or quick in-store pick-up. So why are so many people still shopping at Amazon by default?
Walmart adds a driver’s tip to the bill. If I think someone deserves a tip, I tip; if I think someone does not deserve a tip, I do not tip. It should not be forced upon me. What is a driver’s incentive to do better when mediocre is rewarded the same as outstanding?
Well said Joel.
I work for the post office. Express mail sits in Mountain View post office 85741 everyday. It arrives on the 10:00 am truck. Management scans it arrived around 6pm. They tell the customer it came in to late to deliver it. NO REFUND. The shippers are entitled to a refund.
What used to happen is we would drive to pick it up from the main office. We would scan it immediately and give it to the carriers OR text them to come back to the station. The package was delivered on time.
Yup, Ditching Prime as it’s no longer worth anything. PITIFUL
I also want to quit Amazon… But 🤩 I am receiving free items and doing up reviews now for them, so I feel ok about it for now. Still going to call and find out why after 5 years of next day delivery that items take longer now, ALWAYS 😲
they pay people for reviews?? what??