Amazon No Longer Offers 2-Day Prime Shipping (Here’s What To Do About It)

Updated June 9, 2021 by Kyle

Have you noticed that Amazon doesn’t deliver on their 2-day Prime Shipping anymore? It’s actually not even close for my address. Anything that I want to buy today (a Monday) won’t be delivered until Sunday at the earliest. I tested this on a bunch of different shopping categories and made sure it was all products sold and shipped directly by Amazon, and none could be delivered before Sunday, 6 days from NOW. But alas, not all hope is lost, here’s what you should do to hold Amazon’s feet to the fire. It’ll only take a few minutes and put an extra $10 in your pocket.

Amazon No Longer Offers 2-Day Prime Shipping...Here's What To Do About It

Prime 2-Day Shipping Has Turned Into 5-Day Delivery

The reason that 2-day Prime shipping has turned into 5, 6, or even 7-day shipping has nothing to do with UPS or the USPS.

It falls 100% on Amazon as they now say that the “2-day shipping guarantee” is from when they actually process your order and get it in the mail.

So if it takes them a couple days to box it up and ship it out, then you’ll get it delivered to your home in about 5 days on average.

If you’re like me, the main reason you joined Prime and paid $119/year was for the 2-day shipping, so this is KIND OF A BIG DEAL.


Call Them Up and Ask For a 1-Month Refund

When I have a problem with Amazon I usually start a live chat session as it’s easier to say exactly what I want to say.

BUT…for the first time ever, I recommend actually calling them at 1-(888) 280-4331 and say, “Why don’t I get 2-day Prime shipping anymore?”

I tried doing this via Live Chat and it just went in circles due to what I’m guessing was a language barrier.

At this point, give them your zip code and ask them to run it through their system to find out for sure whether your address qualifies for 2-day shipping.

Most addresses do indeed qualify for 2-day Prime shipping.

If your address does qualify, then you probably already know the EXACT reason why you’re not getting your packages within 2 days.

It’s because Amazon can’t hold up their end of the bargain and they should pay for it.

This is when you politely ask for a 1-month refund on your Prime membership (approximately $10) because Amazon can’t hold up their end of the bargain.

I did this recently via a phone call to their customer service department and it took me all of about 5 minutes to score the $10 refund.

There was ZERO hesitation from the rep I talked with and I think they are trained to hand out this refund for those who politely ask for it.

Note: My family orders from Amazon at least 1-2 times per week and I’m not sure if that played a role in getting the 1-month refund, but in either case, it’s definitely worth a shot.

See Also: Is Prime Worth It? 9 Amazon Prime Benefits You’re Probably Not Fully Using

Hold Amazon’s Feet to the Fire

I realize Amazon’s been hit by unprecedented demand in recent months, but let’s not forget they are one of the richest companies in the world.

Now that the economy and stores have opened back up in most of the country, the demand for online shopping has been greatly reduced.

Yet Amazon still can’t figure it out and solve their order backlog issues.

What ticks me off the most is Amazon wants to blame it on the pandemic and increased demand in online shopping.

I’d have no problem buying that argument back in March, April or May of 2020…BUT NOT NOW.

It’s my opinion that Amazon was losing money on the 2-day shipping guarantee and is using the current situation as a handy way to get rid of the fast shipping guarantee altogether.

I’d be SHOCKED if 2-Day Prime shipping ever came back at this point.

So the bottom line is get your $10 refund NOW before they aren’t so generous.

See Also: 5 Reasons Why Amazon Prime Is a Terrible Buy

The customer service rep also told me that MANY people are calling to cancel Prime, she said she had already cancelled over 50 memberships in the past couple days.

Here’s what a chat rep told me when I asked him if Prime members were complaining about the issue:

Amazon Chat

Ask the Reader: Are you a Prime member? If so, when was the last time Amazon delivered something to you in 2 days?

By Kyle James


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One of my friends just got 6 months reimbursement for complaining.

David Higley

Dude, screw the ten bucks, I just called and got an entire year for free.


Just got 6 months reimbursement and one month free!

Steve P

I just called and they told me it is just the way it is now, and they were not doing anything to try to fix it. I also said that if they won’t give me 2 day shipping, I should get refunded for my membership and they couldn’t give any sort of refund.


Wow. I hope I don’t get YOUR customer rep!

Jack Cole

In these situations ask for a leadership team member. Then state your case. I always get back the full refund.

Jocelyn Dorsey

It has been since early May 2021 since we had 2day shipping. We don’t even see the Amazon vans in our neighborhood anymore. Everything is being sent through UPS.

Sue Murray-Mathews

I have spent quite a bit of $ with amazon prime since I moved to my new home in December. I can’t remember the last time anything was delivered in 2 days. I think maybe in March?

Lisa Madden

When I called to cancel my prime membership due to the fact it takes well over a week to get an item, they said sorry, your membership just renewed so we can cancel it, but we won’t refund. They suck. I have it on my calendar in February 2022 to CANCEL THEM forever. I’d rather just pay shipping on the occasional item I can only get through them. They are shitty to their employees and customers are faceless dollar signs.


I don’t even remember the last time I got something in 2 days!! They used to even deliver on SUNDAY if I ordered on Friday. I’m about ready to cancel. What’s the point. Not only will I save the monthly fee, but probably save a ton of money on impulse items. W/ 2 day, I’d get stuff faster than if I got around to chasing it down in the store. Now, I might as well just go get it! Though most of the time, I decide I really don’t need it after all. 😉

Dawn R McMannis

Well I did the live chat last night and they told me they’d give me a $5 refund and I told them that was an insult that I have been paying prime membership today free shipping for the past 3 years and all of a sudden since April 6th is when it quit I told her I’d be calling back today to speak to somebody higher up so I call back just now and this young man tries to say that if it’s the reason why now is because if it shipped by Amazon then it comes in 2 days if it’s not shipped by Amazon and it’s a third party seller then it can take up to four to five six days I told him I want a refund he says he has no way of doing that that he send me an email that I can cancel my membership I said well what about the money that I’ve spent for prime membership he said sorry I can’t do nothing about that so now what do I do I’m not getting refunded from either one of the technicians


I placed an order on the 16th and was informed at checkout that my product would be delivered in 2 days. It’s something I needed in a hurry, but I decide I can wait 2 days. Today, 3 days later, still no package. Where’s my stuff? So, I check my order status, and I’m so pissed because they haven’t even shipped it yet! They just went ahead and changed my delivery date to Saturday! Like, why? That’s 6 days! This is not the first time either. If it’s something I don’t need right away, I wouldn’t complain, but maybe I should! When it’s something I need in a hurry, and you tell me it’s coming in 2 days, that’s our agreement right there. I paid you for my product, I’ve paid you for your ‘service’ every year since forever, and you just went behind my back and changed the terms of our agreement, like I wouldn’t notice, and you don’t really care if I did. *You=Amazon in this complaint btw. I hope you followed that. But that’s the part that makes me so mad – were supposed to just suck it up. There’s no apology, not even a warning about the change, no compensation for Amazon not holding up their end of the deal. And that’s what they did right? What if I charged a bunch of stuff, and after our transaction, I snuck into the office, found my invoice, and changed the prices on all the items. Eh, Bezos won’t mind. He’s got enough money anyway. That would be criminal! So why is it ok for Amazon to change the terms of our transaction, after I’ve completed the purchase with no penalty? It’s not right and I’m really getting sick of it.

Jack Cole

I have experienced this problem since Feb 2020. Since i have my daughter on the account i tested the shipping process this way. 1st i would bring up a product that is SOLD & SHIPPED by amazon. It shows the delivery date in the far upper right. if i ordered today the 18th 2021 June it shows it woudl be delivered on the 24th. I then change my zip code to my daughters and presto it shows next day delivery. Amazon is lying and they know all about what is going on, They have many ZIP codes around the country FLAGGED which simply means if your zip code is flagged then your getting ripped off by amazon prime.

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