Amazon No Longer Offers 2-Day Prime Shipping (Here’s What To Do About It)

Updated May 2, 2024 by Kyle James
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Have you noticed that Amazon doesn’t deliver on their 2-day Prime Shipping anymore? It’s actually not even close for my address and I’ve had to return stuff to Amazon as I don’t need it by the time the package shows up. Anything that I want to buy today (a Monday) won’t be delivered until Sunday at the earliest. I tested this on a bunch of different shopping categories and made sure it was all products sold and shipped directly by Amazon, and none could be delivered before Sunday, 6 days from NOW. But alas, not all hope is lost, here’s what you should do to hold Amazon’s feet to the fire. It’ll only take a few minutes and put an extra $10 or $20 in your pocket.

Amazon No Longer Offers 2-Day Prime Shipping (Here's What To Do About It)

Call Them Up and Ask For a 1-Month Refund

When I have a problem with Amazon I usually start a live chat session as it’s easier to say exactly what I want to say.

BUT…for the first time ever, I recommend actually calling them at 1-(888) 280-4331 and say, “Why don’t I get 2-day Prime shipping anymore?”

I tried doing this via Live Chat and it just went in circles due to what I’m guessing was a language barrier.

At this point, give them your zip code and ask them to run it through their system to find out for sure whether your address qualifies for 2-day shipping.

Most addresses do indeed qualify for 2-day Prime shipping.

See Also: 5 Reasons Why Amazon Prime Is a Terrible Buy

If your address does qualify, then you probably already know the EXACT reason why you’re not getting your packages within 2 days.

It’s because Amazon can’t hold up their end of the bargain and they should pay for it.

This is when you politely ask for a 1-month refund on your Prime membership (approximately $10) because Amazon can’t hold up their end of the bargain.

I did this recently via a phone call to their customer service department and it took me all of about 5 minutes to score the $10 refund.

There was ZERO hesitation from the rep I talked with and I think they are trained to hand out this refund for those who politely ask for it.

Note: My family orders from Amazon at least 1-2 times per week and I’m not sure if that played a role in getting the 1-month refund, but in either case, it’s definitely worth a shot.

ASK FOR EVEN MORE

From the comments section, several Amazon Prime members were actually given a $20 “inconvenience credit”. Since we we know that a $20 credit is on the table, you might as well ask for it.

Hold Amazon’s Feet to the Fire

I realize Amazon’s been hit by unprecedented demand in recent months, but let’s not forget they are one of the richest companies in the world.

Now that the economy and stores have opened back up in most of the country, the demand for online shopping has been greatly reduced.

Yet Amazon still can’t figure it out and solve their order backlog issues.

What ticks me off the most is Amazon wants to blame it on the pandemic and increased demand in online shopping.

I’d have no problem buying that argument back in March, April or May of 2020…BUT NOT NOW.

It’s my opinion that Amazon was losing money on the 2-day shipping guarantee and is using the current situation as a handy way to get rid of the fast shipping guarantee altogether.

See Also: Not Getting Amazon Delivery on Sunday? Here’s Why

I’d be SHOCKED if 2-Day Prime shipping ever came back at this point.

So the bottom line is get your $10 refund NOW before they aren’t so generous.

The customer service rep also told me that MANY people are calling to cancel Prime, she said she had already cancelled over 50 memberships in the past couple days.

Here’s what a chat rep told me when I asked him if Prime members were complaining about the issue:

Amazon Chat

Prime 2-Day Shipping Has Turned Into 5-Day Delivery

The reason that 2-day Prime shipping has turned into 5, 6, or even 7-day shipping has nothing to do with UPS or the USPS.

It falls 100% on Amazon as they now say that the “2-day shipping guarantee” is from when they actually process your order and get it in the mail.

So if it takes them a couple days to box it up and ship it out, then you’ll get it delivered to your home in about 5 days on average.

See Also: Amazon Package Arriving Late? Here’s How to Score a Refund

If you’re like me, the main reason you joined Prime and paid $139/year was for the 2-day shipping, so this is KIND OF A BIG DEAL.

BONUS Tip: Work-Around Hack Worth Trying…

Thanks to reader Joseph, who commented recently letting us know that his Amazon Business account has been delivering in 2-days since last September.

The interesting part is that his “regular Prime account” is stuck at 4-7 days for delivery.

Since an Amazon business account is FREE to join, and also gives you quantity discounts, setting up an account could be worth a shot.

Also, in case you were wondering, he said his business is not COVID related in the slightest.

See Also: 5 Smart Ways Amazon Business Can Save You Money

Ask the Reader: Are you a Prime member? If so, when was the last time Amazon delivered something to you in 2 days?


By Kyle James

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Nauce Tri

About time! As a small business owner I was fed up with 2 day prime. It made entitled customers online. Waaa waaa, my package is taking a week. Stfu Sally, it’s just an add on accessory. We ship in 2-5 business days with 1-5 business day transit. Living in the REAL world.

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beauman

lol “im a lazy poor businessman”. you could easily ship that out in 1 hour if you really cared about your products just weekends really

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Mark

Your business must suck. Everything I ship out it’s shipped out the next day priority or better. You sound like the entitled Karen in your post

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JJ34

….and this is why you are a *very small business* …I am guessing you can barely pay the bills…. either way, you’ll never ship to me. Please tell us all your company name…plus it seems you’re not even a real American…if you think we all suck here, feel free to leave and return to your native country – we don’t want people like you here. NO one is keeping you here if you don’t like us. When you go out of business, remember this post and recognize you deserve the misery you made for yourself. They’re not entitled customers – they are customers who paid an extra annual fee to get deliver expedited…..

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Bob

How about lower prices for non-Prime shoppers? Try incognito in one window and Prime in another. Very often, the price is lower for the incognito window. That means that Prime shipping is NOT free!

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Aaron Boschman

Why should non members get anything? You pay for it, you get it.

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Jan

Because Amazon is not a club, you don’t pay membership fees. You pay Amazon Prime for delivery. That’s what that’s all about. Anybody can order from Amazon. You don’t have to be a prime member, and if you’re not, you’ll just pay for the shipping. Except now the shipping is non-existent practically. Oh I was told the other day online that. Yes, I could order something and it would be shipped for free for free pick up at a whole food store!

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Jasmine

I do the office orders for my work with the office Amazon business account, and I’ve also noticed that the same item on regular prime sometimes cost more for business accounts… so much for those discounts they promised you with the business accounts

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Sally

I called, there is a disclaimer that states that it’s 2 day shipping from the time they ship it. Rep, Delores, said we can only check the lead time on the product page, and if it’s delayed THEN they can do something. But there is nothing she can do for the lead time.

I stated I live in the bfe, and without wm+ ( I am out of the wm+ area) I get items slated with a longer lead time within 1-3 days of ordering, including Saturday. She sounded burnt out in her position, which I understand.

So I am seriously considering dropping the $139 / year cost as wm is delivering far faster without a subscription. I don’t buy a ton. But easily $300/mo. Just with Amazon. I depend on fast delivery due to the rural area and having a food desert. It’s not always feasible working 2 full time jobs to ” just go get it” between jobs as many places here have limited hours.

I am very frustrated with Amazon and have been for months.

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Mark

I feel you. I live in BFE and before Covid and even during Covid items were shipped to my house quickly with business prime. After covid I can order something on a Tuesday and I won’t get it till at least the next Tuesday or longer with a prime marked item. I get faster shipping on ebay

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Jan

Yes, and I understand that because as an eBay seller. When I sell something, I wrap it up the very same day and try to get to the post office that very same day.

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JJ34

…or worse when they ship it USPS. Like you, I am in BFE. “city folk” think USPS delivers everywhere…this is wrong. USPS will “service” most addresses but that does NOT mean delivery. If I wanted to put up a mailbox it would have to be 5miles away – USPS won’t come closer then 5 miles from my house.

USPS can be petitioned to deliver closer to a house but they refuse to drive on private roads – I have an easement to get to my house, which means I am driving on a private road, technically, through the property of 6 other property owners. I had to pay each one property owner a fee when we build this house 20 yrs ago, for the use of their land.

Then I had to get a legal document drawn up so I can ensure that access is lifelong, however, it is still their property, it is not maintained by the county – this is a similar situation for a very large percentage of houses in this country, especially rural houses but even in the suburbs there are often “private roads”. USPS is not obligated to drive on private roads and will almost always refuse a petition if the mailman has to drive on a private road.

This means, when Amazon ships my prime account via USPS I have to drive 30 min, each way to the post office. So…drive 30 min, stand in line for 15-30 min, then drive home another 30 min…yep, 90min to pick up a package that should have been delivered by UPS in 2 days….even UPS packages don’t leave Amazon’s warehouse for 5 days.

Amazon blue trucks don’t delivery out here in my rural area. USPS is the worst but Amazon is making me really consider if Prime is worth is….my plan is to run out my membership and see how it goes without Prime. Walmart ships FedEx 2nd day and Target (which is an evil retailer who uses diversity as a weapon” but they do often ship 2 days.

Otherwise, I just go in to the city one day a week and do it the old fashioned way….Amazon is forcing people back to brick and mortar stores. Funny….they caused the online shopping revolution and now they are causing a return to brick and mortar.

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Adawilda

I live in PR, I can understand shipping took longer than 2 days, but during the pandemic the shipping was faster, actually, my orders are taking easily 3 weeks to arrive

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Amy

They don’t credit anymore for late orders (Aug 23), probably because virtually all orders are late, as of 2023.
And their ‘overnight’ shipping is a scam — virtually all such listings require $25 worth of “eligible” items but that word is in small print. Most Prime items do not qualify but by the time you realize it you’ve bought the extra stuff, only to find that rush item is now a late item.

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Jesus

I just cancelled my prime Membership. I live in Puerto Rico, so I understand the 2-day shipping wasn’t going to happen but they are taking too much time to deliver anything. I bought a book and it took 19 days to come here. In the meantime, at the same time I bought a book on eBay and it took 3 days to get here. The other stuff I buy from eBay take between 5 and 7 days.

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Jen

Tks for your comments. I live in Hawaii, and today, September 10 reordered an item that was last delivered in 4 days. after placing the order, my email notification said Estimated delivery date September 30. Everything is now taking weeks. I am ready to cancel my prime membership. Why don’t they let you know the estimated delivery date before the order is placed?

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Jan

Well, at least they’re still delivering to you personally! Here in Houston, they tell us we get free shipping. Oh, yes, but it’s to a Whole Foods store for Free pickup!
I just canceled my amazon subscription. Because now it’s a hundred and fifty dollars a year.

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JJ34

Yep – they are also using USPS as “last mile delivery”. Even people who live in the city, don’t even have a car, and Amazon sends their prime orders via USPS – but USPS won’t deliver packages to their house because the item won’t fit in their mailbox or because they live in an apt building and the item is too big for the mailbox bank.

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Bill

This posting was SPOT ON. I called the number, and followed the script, and got a $20 promo credit on an order. My ship address is Miami, and a Prime order is being delivered on 9/5 which was ordered on 8/25 – that’s 12 days! What value IS Prime these days?

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Jan

Maybe it was spot on at the time but I just got off the phone after being hung up on by two different amazon representatives who said we’re sorry we don’t, we can’t do that, I replied nicely that it has been done. And I would like to have it done for me. And then they told me they had to only give refunds for orders that I’ve made and I said I did. I ordered an Amazon membership and I would like some credit to that membership and I would like some credit to that membership. No and I said, well. It’s been done before, and she just hung up.and one of them hung up because he wouldn’t tell me what country he was in.
CANCELLED!

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JJ34

Funny – now that you mention it…do you remember when Amazon used to have the slogan as the “most customer centric company on earth”….it is amazing how far they’ve fallen.

I never call, they are typically rude, and in the rare even they actually try to help, I can never understand them.

Yesterday I did a chat for a refund of a missing package. It was $1.03 for an item that was shipped USPS and “lost”….I was on the chat for 15 min and then they wanted me to fill out a form and wait 2 weeks for a resolution. I pointed out the cost. I deleted the form the emailed me and will give up on recouping the dollar.

Why what that item shipped by itself anyway? It was part of a much larger order. Maybe they wouldn’t spend so much on shipping if they didn’t pack each item in it’s own box…place an order with 5 items on it and end up with 8 boxes on your doorstep 🙂

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Mark

I’m a business prime and I don’t get expedited. I can order an item listed as prime on Tuesday an I won’t get it till the next week. Minimum 7 days away, many times it’s 9 or 10. How they get away with it is the item still is on 2 day delivery but they don’t actually ship it for about 4 or so days. So technically yes you do get 2 day prime…. That’s their stupid loophole

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Robin

I ordered a few items from a friend’s computer. She doesn’t have Prime but was offered a 30 day trial. Wouldn’t you know my package will be delivered tomorrow. I find this mid-leading. So I just looked at the benefits and saw this:

Fast, free delivery
Enjoy fast, free delivery, just for being a Prime member – including 2-hour delivery on thousands of items!

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Jan

In considering all of this and having responded to some of the posts below after trying what you suggested and failing because they just are not able to do that unless it’s credit for an order. So I said well I did I ordered a prime account. No matter. More of us should just cancel amazon prime, really, it’s no longer worth it.

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Mark

I just did cancel mine.
I placed an order on Sunday and it will not get to me until Saturday. I will give them that Sunday is a weekend day, but that order should be treated like it was placed on Monday morning an, shipped out Monday afternoon.
From recent experience, I know they will not ship it out until Thursday or Friday.
Frankly, Prime or no Prime, that is unacceptable.
I am going to switch back to eBay as my primary online source. Amazon is usually more expensive than others anyway.

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SgtSnagglePuss

Who cares about a 10 or 20 dollar 1 time credit? I want 2 day shipping back they they had for YEARS and STILL advertise as a prime benefit. Yet every single item I look at on their site says delivery date, Dec. 11th. Today is the first. That’s 10 days for what used to be 2. Ever since Bezos left, the new CEO is all about increasing profit for shareholders while destroying everything that made Amazon great.

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Don

Amazon Prime has increased the subscription price by about 50% in the past couple of years, while the level of service has decreased. Prime is not worth the cost when you consider you get the same level of service on orders over $30. Nothing will change unless millions cancel their subscription to Prime.

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Jimmy

Took Amazon prime 9days to deliver dog food!! Never again asshole!!!!! Ordered on Chewy!!! Food was delivered on 3rd day!!!! Go to hell Bezos

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Ann

Thanks Kyle,
I called and they saw where I have not received any of my last 30 orders in 2 days. I did get the credit for $10.00. Still, what is the point of paying for 2- day shipping when clearly that no longer exists.

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Fed up

Called and they gave me the “technically it did ship in two days” even though it took two weeks to actually deliver. That is inexcusable, we don’t order a lot, maybe $1000 per month from Amazon with orders and subscribe and save. Decided to cancel my prime membership and go with Amazon business, may get the Walmart plus since they are actually delivering in 2 days.

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