Kohl’s Return Policy: Here’s How It Works + Tips for Success

October 18, 2017 by Kyle
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The Kohl’s return policy has long been thought of as one of the best in the known universe. But with all of the creative ways to save money at Kohl’s, returns can get a little fuzzy. Things like Kohl’s Cash, coupons, and reward points create a lot of confusion when it comes to returns. But alas, this article answers all of your burning questions so you can enter Kohl’s for a return and know exactly what their return policy is.

Kohl's Return Policy: Here's How It Works + Tips for Success

Kohl’s Return Policy FAQ:

How Many Return Days at Kohl’s?

The answer is “As many days as you need.”

There is no time-frame for returns at Kohls or Kohls.com. Simply return the items at any time after your purchase for a refund.

They call this their “Hassle-Free” return policy.

See Also: 6 Kohl’s Shopping Secrets That’ll Change the Way You Shop

Any Exceptions to This Policy?

Yes, there is one exception.

All “Premium Electronics” come with a 30-day return policy.

Make sure you keep the original packaging and receipt to make the return go smoothly.

Here is a full list of all the electronics brands that fall under this 30-day return policy.

Do I Need My Receipt to Make Return?

No, you don’t need your receipt.

In most cases, Kohl’s can look-up your purchase on their computer system. This is done via your credit card or Kohl’s account.

If you paid cash and don’t have your receipt, NO worries. They’ll simply check the item SKU number and the price. You’ll have to settle for the current price of the item so hopefully it’s not on clearance.

Can Items Be Worn or Washed?

I asked this question to a Kohl’s live chat operator and they told me YES, you can return items even if they’ve been worn and/or washed.

They even said “No questions would be asked.” Crazy.

What About Returning Items Bought With Kohl’s Cash?

If you’re return something you used Kohl’s Cash to purchase, you can expect to get that Kohl’s Cash back in-full. This also applies for price adjustments.

You’ll be able to redeem this Kohl’s Cash at any time within 30 days.

It’s also worth noting that if you’re returning a purchase that earned you Kohl’s Cash, the value of your coupon will also be decreased.

What About Returning an Online Purchase?

Online Return at Kohl's

Returning online purchases in-store is the fastest and easiest way to get your money back. Be sure to bring in your order invoice for a quick return.

But if this is not an option you can return items via the mail. Unfortunately you’re responsible for any return shipping charges unless the problem is Kohl’s fault.

Visit this page to get the online return process started.

Also, it’s worth noting that purchases made in-store cannot be returned online. You’ll have to take the items into your local Kohl’s store for a return or exchange.

What Happens to My Kohl’s Reward Points When I Make a Return?

According to Kohl’s, “Your rewards points balance will be correspondingly adjusted for any returned merchandise.”

This may result in a negative balance if you’ve already converted your points into a rewards certificate.

What About Returning Items Bought With a Gift Card?

If you return something you bought with a Kohl’s gift card, you’ll get a refund back to the gift card if you still have it in your wallet.

If you used the balance and threw the card away you’ll have to settle for store credit.

How About Returning Items With a Gift Receipt?

When returning something to Kohl’s with a gift receipt in-hand, you can expect to get store credit or an exchange.

Unfortunately they won’t give you cash.

Devil’s Advocate Time

Here is what some shoppers don’t like about the return policy at Kohl’s:

  • “Returned Item No Longer On Sale” Scenario: Some shoppers have complained that when they try to exchange an item that is no longer on sale, they’re given store credit instead of a straight exchange. This forces them to have to re-buy the item at a higher price than what they originally paid. This seems to mainly be an issue with those exchanging items with a gift receipt.

Ask the Reader: What has been your experience with the Kohl’s return policy? Any tips you want me to add to this article?


By Kyle James

Photo credit to Mike Mozart.

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Joe
Joe

I disagree. I’ve found Kohls to have one of the worst return policies. For example, I received a sheet set from a family member for the holidays yesterday. Went to return it to Kohls today. On the back of the set it says 79.99 Kohls. They want to give me 6.99 store credit because that is the lowest price in-store, even though the exact same sheet set is online for 44.99. And they refuse to let me exchange it for a different color which is what I really want to do. Worst. Return. Policy. Ever.

teresa
teresa

how is kohls to know that your gift giver did not only pay that $6.99? People should be nice gift givers and include a gift receipt!

Jessica
Jessica

I will no longer buy anything at Kohl’s I’m not willing to be stuck with, which means I won’t be shopping there frequently. If you can’t do an even exchange in store, you won’t get any money back. Other stores with discounts similar to Kohl’s cash keep a percentage of the promotion for every item returned. Kohl’s will deduct the entire Kohl’s cash tendered from the first item returned. Two recent returns:
Bought $200+ in merchandise online including a $25 coat. I received $40 Kohl’s cash. Coat didn’t fit and is only available online, so I couldn’t get a larger size in store. Because $25 is less than $40, I would receive $0 for my return. Hmm. I can just give it back to them. I ended up donating it instead. I purchased a gift before Christmas that I needed nine days after purchase. Just received it today, two weeks later. It’s no longer needed so I tried to return it. Paid $50, could get $10. Not worth returning. Kohl’s cash is annoying anyway because you have to use it weeks out for a short amount of time. Such a hassle and not worth my time, my money, or the headache.

Jody
Jody

I agree, Jessica. I hate the way Kohl’s takes advantage of the ONE item you return by taking the full amount of Kohl’s cash instead of evenly distributed amongst the entire order. I’m dealing with that right now and it stinks!

Bobby L
Bobby L

This is incorrect. If you spend $200 and earn $40 that means you earned $10 for every $50. By returning the $25 coat, you would only lose $10 in Kohls Cash because your new total is now only $175, so you only earned $30. Pretty simple to me.

Tom
Tom

Obviously not Bobby. What makes you think your opinion matters more than what these people were Told By Store Employees when actually Attempting the Return/Exchange?

Mkdafa
Mkdafa

Simple way around it, do use the Kohls cash. Then pay all your money towards it so when you get the wrong size instead of a deduction for something you originally paid no cash for you can receive the cash you paid for it costing you fourty dollars. Yes you’re even but they offered you fourty dollars free that you refused. Not smart shopping. Hell you can return it without a receipt or exchange without receipt and use Kohls cash and get best of both worlds. Haha

James
James

My experience with Kohls returns is this….
I buy EVERYTHING at Kohls. Recently, probably 6 months or so ago, we bought a pair of shoes for my husband. They were starting to wear down. The same day that he was planning to take the shoes back for even exchange, he bent over and ripped his pants. He called me in a tizzy. I said “No problem, just take the pants back.” His response, being him, was “And what, walk around with no pants on?” I literally LOL’d! I told him, no, bring the pair of pants you want to get to the service center and tell them you want to exchange the pants you’re wearing. They’ll let you go into the fitting room, change pants, and return the ones you’re wearing. He thought I was crazy, but reluctantly agreed.
Sure enough, he was able to exchange the pants and shoes with no problems! This literally happened TODAY!
If there’s one thing I could complain about, the experience can be choppy. The Store Managers have a lot of control, and one store can have a completely different policy than one just across town. But, that’s easily rectified by calling Corporate and complaining higher!
So anyone complaining about Kohls return policy REALLY needs to experience taking things back at Walmart, Macy’s, or Penney’s and thank their lucky stars for their zero hassle return policy!

S a
S a

It’s great that you had a good return experience, but that doesn’t invalidate the complaints of others. Your situation is comply different. Clearly there are good and bad aspects of their return policy.

Joe Panico
Joe Panico

I exchanged two pair of shorts that I bought at Kohl’s for different ones. I went back a few weeks later and wanted to exchange them again. My wife and I always use our Kohl’s credit card when we buy things and when we return things they can always find the item regardless of whether we have or do not have the receipt. My wife has a habit of buying a large amount of items without trying them on. She buys them tries them on at home,then keeps, exchanges or returns some with no problem. Sometimes I do that too. In the past, they have always been traceable. This time they said they could not find the item in the computer and would only give me a corporate refund for those items. I do not understand why, although they were bought with the card and although exchanged twice, these items were not traceable and were a problem. I would not call this”hassle free”.

Kohl's Employee
Kohl's Employee

Sometimes cashiers don’t always link exchanges to the receipt, and it’s not something that can be done via look up either if you don’t have a receipt. This is fine so long as you hold onto those exchange slips. Those slips can’t necessarily be used for a return, but can be used to help trace the original item you bought to the item you exchanged it for. When you bring back the item, they can do a look up for item A, and tell from the exchange slips you now currently have item B. I personally would return item A for the customer, then after the customer leaves just do an even exchange so the current item is in the stores inventory.

Troy
Troy

DId a return today with no receipt and they said it had to be a corporate refund. Why is that? It was a jewelry armoire that the wood was splitting on. It was given to my daughter as a gift. Rang up as $119.00. In store credit would have been fine for her. She was disappointed that she has to wait 7 days beforehand she gets a check. After reading reviews it says sometimes they say no and not give your item or money back.

Rachel Hisgen
Rachel Hisgen

Yes this happened to me. They took my items and never gave me anything in return. Kohls are thieves. They essentially stole from me and it wasn’t a small amount either. They took over 500 dollars of merchandise from me and refused to give me any thing In return.

bridge
bridge

Any refund for an item over a certain dollar amount without a receipt has to be a corporate refund – this is to dissuade would-be fraudsters from stealing an item and then trying to return it for cash. During that time, corporate can review the customer’s background and their returns history to see if the return is likely legit or part of a scam. I don’t believe it is a problem if you have the receipt.

Amy
Amy

No time limit on returns is simply not true. I bought a few items as Christmas gifts for my children (not electronics) and forgot where I hid them seven years ago. I found them as I was packing to move in the bag with the receipt. Yippee for hassle free returns, I thought. I went to the store and I could not return them because it had been too long.

Meechelle mickey
Meechelle mickey

Yo that was 7 years ago

Leslie Rece
Leslie Rece

No time limit means NO TIME LIMIT . if there is a stipulation, it must be noted to the return policy.

Ashleigh Lowery
Ashleigh Lowery

I would have argued that!!!

Rachel Hisgen
Rachel Hisgen

Kohl’s is a terrible place to do returns. I returned at least $600 worth of clothing from there that were gifts that I had no gift receipt for but we’re legitly purchased items they stole my merchandise and didn’t give me anything in return I was told I had to wait for in-store credit to come in the mail but it never came I called over and over and over again and couldn’t get through to any manager I went into the store several times documented all my phone calls and essentially was stolen from by Kohls they took all my stuff back and never paid me a penny

Mike b
Mike b

If I don’t have a receipt but have the tag do I get store credit or cash? The tag clearly says Kohl’s on it

Ren
Ren

Mike b, if the store still has the item you can do an even exchange (this works if you just want a different size, color, etc). Otherwise you can get store credit for the most recent lowest price of the item, which may only be a few bucks if its on clearance or less then full price if it was recently on sale.

Ross
Ross

Kohl’s is the worst for exchanges. I ordered an item online and they sent me the wrong size. The item is not sold in stores so I naturally thought customer service would just take the item back and order the replacement. Even exchange. Nope. I got my money back but I had to reorder online at the now higher non-sales price and no coupons. Griping to online support finally resolved the issue but it was a 5 email exchange hassle.

Next time if I need to exchange I’ll reorder online at the higher price, hope they get it right, and return the unwanted item with the higher receipt. Look I ordered green and they shipped me blue. Seems a little dishonest and underhanded but no as much as their customer abuse.

 
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