Walmart Forcing You to Use Your Savings Catcher Balance

September 15, 2017 by Kyle
84
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(Updated 1/25/18) I’m a big fan of Walmart’s Savings Catcher app which allows you to scan your Wally World receipts and get money back if they find a lower price from local competitors. I was actually working on building my balance to $100 so I could buy a new Bluetooth speaker.

So I was a bit surprised yesterday when I got an email from Walmart telling me that my Savings Catcher balance was going to be forced into a Walmart eGift card soon. Here are the details…

Walmart Savings Catcher

When Will It Happen?

According to the notice, “We’ll be transferring your Savings Catcher rewards balance to an eGift Card between October 11 and October 31 – just in time for the holiday season. Your eGift Card can be used toward any Walmart purchase.”

They also call it “Great News!” which is hilarious. “Great News”, we’re forcing you to spend your Savings Catcher money in order to pad our Holiday season bottom-line.

You also have the option to redeem your Savings Catcher rewards via the American Express Blue Bird card by October 11th. After the 11th they’ll force an eGift Card on you.

So if you have a Savings Catcher balance, keep an eye out for an email with your eGift Card attached. It’ll have directions within on how to redeem the sucker.

Update 1/25/18:

I just got another email from Walmart and as of 2/01/18 your rewards will automatically be transferred to your Savings Catcher eGift card each time they’re earned.

Also, I thought this tidbit from the email was worth passing along: “You don’t have to immediately spend your rewards when they’re transferred to your eGift card. You can choose to accumulate them as desired – simply manage your eGift card settings in your account payments method.”

Savings Catcher balance

What Happens Moving Forward?

According to the email, everything returns to normal after they force the eGift Card on you. This is a one-time deal in theory.

But be warned, Walmart can pull out this trick whenever they want moving forward.

The bottom-line for me is that with all of the reward cards, loyalty cards, and gift cards already in my wallet I don’t need another thing forced upon me that I have to remember to use.

At least the eGift Card doesn’t expire or have any fees attached to it.

Ask the Reader: Do you use the Savings Catcher app regularly? If so, how much money have you accrued so far?


By Kyle James

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Janice
Janice

I cant help but laugh at this. This is a great program that walmart offers. Yeah usually near the end of the year they transfer your fund to a gift card or you can have the fund put on a different card, that you can use when you want. At least you are not losing the money from it. Unlike other places when you earn money you have to use it at a specific time or you do loose it. Like khols. If you earn khols cash they make you use it at a certain time or you dont get to use it at all. And that is just 1 of the many companies that does that. I think its a small thing for walmart to transferred it an e-gift card or a money card. You can still save it and use it for the same purpose you wanted too. No biggie 🙂

Janice
Janice

I not been able to get my ecard that I had 150.00 I was going order something on line tell me my account is o this stinks.

Kim
Kim

I also received the email and found it to be rather inconvenient that the cash back that I had accrued was going to be sent to an e-gift card. I’ve been using the rewards catcher since they came out with it, but I had to redeem my cash back once at some point, so I’m not sure if they actually have to do this each year or not. Maybe it’s just something they have to do.

Diana
Diana

The costumers should have the right to redeem the rewards when THEY want. Not when the Company thinks you should.

Bob
Bob

It’s annoying. I was enjoying watching the # go up ($238).

Sherry
Sherry

I was not happy with having my rewards moved to an eGift card without my consent. There should have at least been an ‘opt out’ of the transfer to be able to keep growing the Rewards. I have been using the Savings Catcher for over 3 years and this is the first and I hope last time they do an automatic transfer.

flo
flo

you can still keep growing the rewards…nothing really changed…just use the money at whatever point ($) you want! you’re not forced to use it at any particular time…

Momma
Momma

They took my savings but never sent me an e-gift card in my e-mail

Michelle
Michelle

Double check your email then hit resend.

Nikku
Nikku

I had over 140.00 now no one can tell me where it went. I have been to the store multiple times and asked. I do not have any emails stating it was transfered. It is now just gone.

tjk99
tjk99

Join the discussion…that happened to my daughter too.

Faye
Faye

I don’t even know how to access my complete total savings of $12. It looks like they put it on 3 cards? I have no idea. I feel like I’m doing all this for Nothing. I don’t even have a Card in hand to use. Where is My Money? They don’t even have a number to call to talk to someone.

Michelle
Michelle

It tells you when you sign up, and on the site It’s an e-gift card, which means they email it to you. You can use it online (there’s a link to click on) or print the email and take it to the store.

Judy
Judy

the option to print is no longer there

Judy
Judy

Try calling: 866-224-1663

Thurman
Thurman

WTH!!! I just signed into my account and noticed I redeemed my balance. I did not redeem anything!!! I found this site looking for what was going on. But, behold; I just received an email with my eCard. Whew!!! $292.14

Claudia
Claudia

Hi Kyle!
Well it has happened. My balance is at zero and I have not received an email providing me with the instructions about my eCard. Have you or anyone else received it? If so, who is it from, Walmart? I noticed that my balance was at $0 just yesterday, Oct. 18th. Thank you for the info in advance =)

Xena
Xena

What I find annoying is, I already have an ecard and have been transferring my balance all by myself for years now. Why does Walmart suddenly need to do this? Why do I need another ecard? You know they won’t redeem it to the one I already have so, I will have yet another egift card with a minimal amount of cash on it. Ridiculous! I want a way to consolidate them!

Maleny
Maleny

Just got the email today I wanted to save up as much as possible until december, it sucks they make you to get the gift card. Thought my email was hacked or something because I did not choose to do so. Anyway I guess as long as I can use the savings it’s all good, yet the costumer should have the final decision on when to use it not the company.

Kathy
Kathy

Hey it’s money in my pocket either way. I would rather get it in an e-gift card then for Walmart to do away with it. So I roll with it. There is so much complaining about everything anymore. I am thankful Walmart has a Savings Catcher to start with.

Terri
Terri

And………..you can’t redeem Savings Catcher yourself now. I have a decent amount that I needed to redeem yesterday so I could shop with TODAY. They tell me that they are in the process of redeeming to eGift cards and that I should have it by Oct 31. WTH???

Robyn
Robyn

I got the email too. I usually transfer each one back to my Bluebird card. I had $12 in the account and the e-gift card came for $3.34. Now I once again have $12 but none of the redeeming options will work! Thanks Walmart. Cannot get a response from support either.

Annoyed
Annoyed

I think they are redoing savings catcher. I’ve been trying to upload receipts this whole month. Every time I click submit it goes to a blank page. My receipts never show up as pending. I downloaded the savings catcher app and the tab to submit receipts is crossed out. They are probably updating the program. Could explain why they loaded our gift cards. I receive an error message if I submit a complaint about it not working. Would have been nice if they sent an email that says they are working on it. Do anyone else have these problems?

sherry
sherry

never got an email or anything about a transfer of my balance? Where did it go ? This is crazy, to sign into your account and find out your balance is not what it was ? What do I do now ? …..”sigh !”

Bev
Bev

Well luckily I saw this because my 88.00 was transferred into my junk so I never saw the notice ! All I New was my savings money was gone ! I went thru my 1000 junk mail and found it. It’s a bunch of bs you should have to approve it before they move YOUR money !!!

Lori
Lori

I requested another e-card because I couldn’t find mine. My problem now is, I have no way to know what my balance is on it. If it’s the balance I currently have or if it’s the one I should’ve had of over $100. How do you tell?

kelly blankenship
kelly blankenship

what is really annoying is that walmart say they sent me an egift card email and i never got it. I cant get any resolution but my $105 is gone.

Lorrie
Lorrie

Thank you Kyle for this article! Been using the app for over 3 years – $167.05.

For those looking for the email, mine was dated 10/12/17 with the subject line “Your Savings Catcher Gift Card is Reloaded”. If you can’t find the email or it was deleted, you can log into your Savings Catcher account , https://savingscatcher.walmart.com/, and resend your eGift Card to your email. From Savings Catcher Dashboard, hover your mouse over “My Reward Card” (on the white banner) and select “Resend my eGift Card”.

Judy
Judy

You can’t print the card anymore 🙁

Trish
Trish

I got the initial email back in January; activated the e-gift card and it shows up in my account. I have ONE huge problem though – now I go back to print the egift card as my phone won’t use their app – the barcode no longer shows up for a cashier to scan. I have emailed them repeatedly and get no response. The $6.22 may not be much to them but at this stage – it is a huge amount for me and I have no way to access it.

Trish
Trish

follow up to this: I did take all my papers to the service desk today and they said as long as you have the email page that shows the card number and pin number you can go to any checkout and they simply key the number in; after that they have to have a Customer Service Manager come over to do something. All the barcode did (or supposed to do) was make things quicker but apparently didn’t always work anyways. At my local store the CSM’s are very rude and don’t want to help and literally walk away so this morning I cashed out my whopping $6.21 and will no longer shop there.

Rebekaj
Rebekaj

I just recently found out about this I never got that email and the dates they were sent out have long past. I did find the link to resend but I got a message saying you don’t have an egift card email to resend its weird lol so I’m assuming ill have to do the Wal-Mart pay thing funny thing is I tried several times in the app lol

I hit the button to transfer and it said it might take a few days so I turned it off again I did this more than once I was unsure and didnt think I’d get penalized! Now when I try since I think its the only way I’m getting that email it says unable to comply and for me to call some phone number…. Not looking forward to that as I know some mumbling fast talking foreigner will be at the helm.

I don’t care about my savings going to an egift really but the way they re forcing you with this one time email bs is so dumb oh well the resend email is great but it doesn’t work for me so I guess I never got that email? I tried searching through my ju mmm mail but it only went back to October 18th or something. Contacted support numerous times and big surprise I’ve heard nada. Guess ill just call that foreigner and hope I can understand their butchered English.

Jen
Jen

I got the message in October and they transferred mine it wouldn’t have been a big deal but I only had $10 built up. They did it again this month also only $12 I like to build up at least $50 before I spend any i like that we don’t loose it after a certain time but there should be an opt out option cause really what difference does $12 make you cant even buy a movie with that!

Daniel
Daniel

I opened a free blue bird american express account and transfer the savings catcher funds to it also free to transfer funds to it. I can add funds to the card for free too if I want. It shows two available funds if I add my own money to the card too. An available balance (can be used anywhere) and a Walmart Bucks (funds from the savings catcher app and can only be used at Walmart). It seems to be the easiest way to handle the savings catcher funds.

Mag
Mag

Yes Wal-Mart did that to me to but I haven’t received my gift card and my rewards dollars are now down to zero I feel so angry for like I was doing it for nothing all these months!!!!!!!

Karen
Karen

Walmart took my savings catcher rewards and I never received an e-card
They told me to go to saving catcher page and resend.
I resend the card to myself and it was invalid
Customer service from that point just sent me generic replies.

I had to contact the BBB
Billion dollar company and they force customers to spend money.
Shame on Walmart.

Steve
Steve

I really don’t know what the bigg deals about.If they transfer say yoy $25 to an e gift card and leave you with a savings catcher off $0 and you start over again and accumulate $3 you can either keep building reward dollars again or transfer to your egift card and maake your ballance $28.your e gift card won’t expire.The problem i’m having is email of the gift card.It tells you if it’ not in your inbox to check your spam folder.For some reason it’s going into my trash folder and even when i move it to my inbox it sends it right back to the trash folder.

Ryan
Ryan

This is super annoying to everyone that has the Bluebird card. They lets you link up to 3 savings catcher accounts in to one card. Scanning the digital eGift barcode can be a pain in the ass at the self checkout scanners as they often don’t work. I’ve seen cashiers hold the line up because they don’t even know how to scan them. How will anyone pay when their phone dies or can’t access the internet? So stupid!

Angie
Angie

Savings catcher # is1-866-224-1663 Faye, and anyone else who needs it.

Niki carlson
Niki carlson

I have never used my savings catcher money, but it says that I have used $48 and have no access to it. What can I do about this?

Lisa
Lisa

Yes, I was worried about where my savings had gone to. I figured I had accidentally transferred it somehow. I was relieved to find the email from Wal-Mart. I find it funny that so many people are complaining about this and demanding to know where “their” money is. I think everyone has forgotten that this a FREE service offered by Wal-Mart and a pretty nice one too. I’m just happy to be getting some money back so it doesn’t matter to me HOW they send it. Just be grateful that you ARE getting some money back. Wal-Mart doesn’t HAVE to offer this service!

rory
rory

I’m just glad I ran across this and read it and could go back into my trash folder and find the e-gift card! Or I would have missed out on $32! I thought I would use it toward a Keurig my husband for Christmas and was surprised when I saw my redeemable balance was $6 and my lifetime was $38. Finding the eCard in my trash and adding it to my payments worked perfect. I guess I’ve got to stop ignoring all my emails I get from walmart.com! LOL

lee magri
lee magri

Why are they changing the way we input out receipts on Feb 2018 how are they going to know what we have spent, if the input will end?

Chad
Chad

During the month of October we performed a pre-holiday redemption for all of our Savings Catcher customers.

This is a one time transfer of rewards to make them more accessible. After the transfer is complete, you may continue to use the Savings Catcher program as you currently do.

To access your Savings Catcher reward dollars, please follow the instructions below to send your Egift card and check your balance.

On your desk/laptop computer.

1.Login to your Savings Catcher account and click on “My Account.”
2.Click on “My Rewards Card”
3.Select “Resend my eGift Card”

To resend on Mobile App, follow these steps:

1. Login to app and go to the Savings Catcher section
2. Click “More Info & Help” at bottom of page
3. Click “Get Help” at top of page
4. Scroll through the FAQ until you reach “Redeeming My Reward Dollars”
5.Click on ‘What if I haven’t received my Walmart rewards egift card?
6.Click “Request an Email” which is located in step 4
7.Once you are on next screen, it will prompt you to sign into your Savings Catcher account
8. Click the top left button that has 3 lines running through it
9. Click “My Rewards Card”
10. Select “Resend my eGift Card”

Once you have received your eGift Card, you may follow the steps below to check your gift card balance.

Go online to http://SavingsCatcher.Walmart.com:
•Sign into your account
•Click My Reward Card (at the top)
•Select eGiftCard Transaction History
•Enter the requested information to check the card balance and transaction history

Or go online to http://Walmart.com:
•Click Gift cards (at the top)
•Select Check Card Balance
•Enter the requested information to check the card balance

Or call the Gift Card Hotline at 1-888-537-5503
•16 digit card number and PIN is needed
•PIN and card number are located in the email sent to you
•Card balance will be provided as well as your last transactions on the card

To resend eGift Card on Desktop/ Laptop:
1.Login to your Savings Catcher account and click on “My Account.”
2.Click on “My Rewards Card”
3.Select “Resend my eGift Card”
To resend on Mobile App, follow these steps:
1. Login to app and go to the Savings Catcher section
2. Click “More Info & Help” at bottom of page
3. Click “Get Help” at top of page
4. Scroll through the FAQ until you reach “Redeeming My Reward Dollars”
5.Click on ‘What if I haven’t received my Walmart rewards egift card?
6.Click “Request an Email” which is located in step 4
7.Once you are on next screen, it will prompt you to sign into your Savings Catcher account
8. Click the top left button that has 3 lines running through it
9. Click “My Rewards Card”
10. Select “Resend my eGift Card”

ATTENTION ONE LAST NOTE!!
If you are transferring your money to the American Express bluebird card, that is going to stop on February 1. You will not be able to transfer your reward dollars onto that card after February 1. Your money can stay on there and use it when you need it after February 1, but like I said up above you will not be able to transfer money onto your bluebird card after February 1.

Trish
Trish

The only problem is there is NO “resend my eGiftcard” link on any browser I use to go to my account?

Chad
Chad

You’re very welcome. First of all I am not from Walmart. That is an email that I got from Walmart. I had the same problem everybody else was having on this board. I was doing a search on Google to figure out what happened to my savings catcher rewards and it led me to this page.

I sent an email in that’s what I got for response. I followed the instructions and I found my card with the number and the pin, and when I called everything was there. I was confused about why it didn’t go to my American Express and they told me about the February 1 thing.

I hope I’ll be able to help out everybody else on the score. Have a great day everybody.

Chad
Chad

UPDATE!!

For the people that are ignoring their emails from Walmart. I just received this email at 9:06 PM in it’s 9:22 PM now:

At Walmart, we’re committed to helping you make the most of your Savings Catcher rewards, in a hassle-free way.

Starting February 1, 2018, the Savings Catcher program will undergo the following changes:

Your rewards will automatically be transferred to your Savings Catcher eGift card each time they’re earned. No need to manually redeem your rewards.
Your Savings Catcher eGift card will be automatically saved to your Walmart.com account for you, so you will no longer receive emails with your Savings Catcher eGift card bar code.
The ability to transfer rewards to a Bluebird card will be discontinued.
Walmart Pay will become the preferred way to spend your Savings Catcher rewards in-store. Additionally, you will continue to be able to spend your rewards on Walmart.com.
You don’t have to immediately spend your rewards when they’re transferred to your eGift card. You can choose to accumulate them as desired.

But you don’t have to wait for February 1 to take advantage of this improved experience! You can start auto-redeeming your Savings Catcher rewards to Walmart Pay now by selecting Auto-Redeem to Walmart Pay in the Savings Catcher app.

For more information about this February 1st change, watch this video about “How Savings Catcher will work” .
Have questions? Please feel free to reach us at 1.800.WALMART.

Sincerely,
Your Walmart Savings Catcher Team

Tanya
Tanya

Confused! I wanted my balance to grow before I choose when to redeem it. But now my savings results say now available to redeem $16.14, but my lifetime accumulated results are $41.86. So none of that makes any sense why only a portion is available and why I have to redeem them at all until I am ready?? Any help appreciated?

Marcia
Marcia

So, I also received the email from WalMart about the Savings Catcher change on February 1. My issue is: I don’t want to use Walmart Pay. With all of the data thefts that have hit major retailers lately, the last thing I want to do is link the Walmart Pay app to one of my credit/debit cards. I don’t want that information in any of Walmart’s databases, thus making it too vulnerable to identify theft!!
I’ve searched everywhere for alternative ways to use the Savings Catcher after Feb.1, (e.g. WITHOUT Walmart Pay) and I can’t find anything. Does anybody know if there is another way to use my Savings Catcher dollars after Feb. 1?

Judy
Judy

I’m trying to find out, also, Marcia

Carol
Carol

I think I have found a way. I have set up Walmart Pay on my phone but I don’t want to use it except to redeem my savings catcher points. So on the Walmart App, tap “Services” at the bottom and then select “Walmart Pay.” A screen pops up where you have to put in your PIN number (which I guess I created years ago with my Walmart.com account.) Then the phone uses your camera and says to “find the Walmart QR code and center it in the frame.” Look down at the bottom of this screen. On the left it says “use gift cards first” and it has my savings catcher rewards balance. Then over to the bottom right it says “then use VISA ending in XXXX.” (This is my VISA card I already have associated with my Walmart.com account. It showed up on my phone automatically when I set up Walmart Pay because it is saved in my Walmart.com account.) Tap on those words and it will give you the option to “use gift cards only.” Tap that and then tap the little green gift card symbol in the center. Now, at the bottom right of the QR scan screen, it says “not using credit or debit cards.” I have not used this in the store yet so I’m not sure how a transaction will play out. If anyone tries this, please post what happens in the store. I hope this helps.

Susan polson
Susan polson

What are you complaining about, so it officially becomes an e-gift card. It spends the same.
Also, I have been using savings catcher since it began in CA, Nov 2014, $713.00 in the three years. Well worth it, I also use Walmart pay, my savings catcher funds automatically go to the pay app and is used first. I love it

Judy
Judy

This works if you have a smart phone…some people do not

ginagp
ginagp

So they transferred the savings catcher money to the Egift Card so the funds are available to use and now someone has hacked my account and spent the money in New Jersey…I am in Florida. Oh and he also had the nerve to put his name on my account as well as an email address. Probably fake…I called Walmart and they said “no problem”…gave me a reference number and said it takes 30 days…SMH. We will see..

asdf
asdf

>>”I called Walmart and they said “no problem”…gave me a reference number and said it takes 30 days…SMH. We will see..”

Were they able to reinstate your balance? or did they tell you to pound sand?

Bunny
Bunny

Why are you discontinuing bluebird for savings catcher I’d rather have a card plastic

Elaine
Elaine

They may SAY you have to redeem to an e-gift card after Feb. 1, 2018, but the fact is I have been redeeming to a Bluebird card for years, and that option has already been taken away from me via an email thanking ME for choosing an e-mail gift card which I did not choose.

George P Burdell
George P Burdell

What difference does it make when you get your refund?

I roll whatever I get into my card, which is tied to my Walmart Pay account. It gets spent the next time I shop there.

It’s the same amount of money, and you are spending it the same place. It makes no difference whether you save up big piles before cashing in or do it a dollar or two at a time.

Building up a balance is just allowing Walmart to hold onto your money.

Laurie
Laurie

Yes pretty mad . Today I went to see about cashing in my saving catchers reward and all my money is gone . I know they said it would automatically be transferred to a e card well they didn’t send mine . Mine is gone !!!

Toni
Toni

Mine are gone also! No email and not on any card! I had 148.00 saved up! I went to check my balance and it said 00.00! I’m MAD!

Michelle
Michelle

Mine is go too sent an email hopefully I’ll hear something soon.

brie
brie

Mine is gone as well, just checked … I hope it’s just a temp thing while they transfer all the money to an E Gift Card. But I planned on using mine today and now it’s all gone. So not very helpful.

Donna
Donna

Mine is gone also.

Brynne
Brynne

Same thing happened to me! Had nearly $40 saved up and big fat 0 on my ecard/reward balance

Tony
Tony

as of today 2/1/18 i had $40.00 that was not on my egift card and now that $40.00 is gone.

Brynne
Brynne

Emailed them and got a response!
We recently are having technical issues due to the nationwide rollout of the February 1st Walmart.com/Walmart Pay integration. The Mobile Application and the Walmart.com website have been experiencing technical difficulties and incorrectly informing our Customers that their Savings Catcher Rewards have been erased from their accounts. Your reward dollars and receipts are still in the system and by February 5th should be correctly reflected in your account.
If after February 5th you are still missing your rewards on your Walmart.com account, please contact our support team again so we can verify that there are no other account issues that need to be addressed for you to once again be able to take part in our Savings Catcher Program.
At Walmart we appreciate your feedback and input. If we can be of any further assistance, please do not hesitate to contact us by email or by phone at 866-224-1663.
Sincerely,
Walmart Savings Catcher Team

Beth
Beth

I also went to check my Savings Catcher Balance and found out it was gone! Apparently a lot of people are experiencing this issue and Walmart is pretty much ignoring everyone. I have been trying to get a straight answer out of Walmart all day long concerning the missing Savings Catcher Rewards money…and have yet to get an answer. I just get the runaround. Taking peoples Savings Catcher money…Not cool, Walmart. Not cool.

Brynne
Brynne

I got a response from them see above

sharon
sharon

I would rather have my bluebird card back this e gift card is so confusing I was sent a bar code with a pin # will I be using this same bar code every time I shop Walmart or do I receive a new one come on Walmart give me back my bluebird

Jason
Jason

Just realized Walmart turned on a setting that had me using my savings catcher balance last two times i was there “first” before using my credit card I selected. I had to go in and turn that setting off. Very slick Walmart 😮

Debbie
Debbie

I had almost $100 on my blue bird card. Where is it?

Tasha
Tasha

I just rn across this. I am glad that I did. I thought I had lost my savings catcher money, but low and behold, it was right their on a Walmart e card. Thank you for the info.

courtny
courtny

I do not have a smart phone so the blue bird was great for me

jason
jason

someone keeps hacking my account and stealing my balance. first time i was up to $70. and now i built it back to 30. ive changed emails and passwords. its very discouraging

Beverly A Green
Beverly A Green

I do not have a smart phone. I was told my balance could be emailed to me for redemption. Called customer service at Wal mart and was told I could no longer use savings catcher without a smart phone. I have 46.69
in my account that I can’t use. It plainly says in the balance that it can be emailed to you. That is a lie. False statements need a class action lawsuit.
Going to quit shopping there if this is not resolved

 
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